Housing Needs Advisor

An exciting opportunity has arisen within the Private Rented Sector & Housing Standards Team for a Housing Needs Advisor.

The post will include administration of Houses in Multiple Occupation (HMO) licensing providing an effective, efficient and responsive HMO licensing service for customers and the public.

The successful candidate will be working within a focused proactive housing licensing team:

• Processing license applications and payments, providing record keeping support, serving statutory notices, issuing HMO licenses and associated documentation.

• Speaking with tenants and landlords by phone, email and letter, answering questions about the schemes and why inspections are taking place.

• Assisting officers in collating photos and evidence for enforcement cases.

• Assisting in collating KPIs and statistics.

• Management of digital records on Civica CX system (training can be provided).

Previous experience in Private Housing would be desirable but not essential. Excellent verbal and written communication skills are essential.

Education Requirements

To be successful in the role you will already possess:

• Literacy and Numeracy Level 1 preferable, but if these are not possessed then a proven track record of experience in a field where basic numeracy and literacy are required and the candidate has successfully carried out these tasks for a number of years.

• Proven qualitative experience of dealing with customers face to face.

• Knowledge of standards and good practice in customer services.

Experience in dealing with complex Issues over the telephone.

• Ability to demonstrate good ICT skills and knowledge of Microsoft Office Suite including Outlook. 

We are looking for someone with confidence in decision making and an ability to prioritise your workloads.

Additional details of this role can be found on the Job Description and Personnel Specification attached.

Closing date for applications will be Friday 27th September 2024

For an informal discussion, please contact Jayne Leonard on 07825899411 or Email jayne1_leonard@sandwell.gov.uk

Hours 

37 per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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