About us

Telford and Wrekin CVS is a charity in Telford. We are supportive, inclusive & rewarding and our goal is that we want to deliver professional services to our community that meet the changing needs of our beneficiaries. .

Our work environment includes:

• Work-from-home days
• Casual work attire
• Relaxed atmosphere
• Flexible working hours
• On-the-job training
• Safe work environment

About the Carers Service (Carers Centre)

The Carers Centre supports carers from the age of 5 years. The All Age Carers Service fundamentally provides advice, information and support to unpaid family carers in Telford and Wrekin. We help to identify and register family carers of all ages.

Our Carer Centre Team provides direct support to the whole family, using a person-centred approach. Each team member ensures the unpaid family carer receives support and solutions at various points along their Carers Journey. This involves working effectively with a range of services across Telford and Wrekin.

Our Carers Centre Team work together with the family carer to listen and provide an initial ‘Wellbeing Checkpoint’ which identifies areas of the carers life to provide stability and avoid deterioration of the family unit. A ‘strength-based asset approach’ is used to establish support already available to the carer through their own networks as much as possible.

There are more complex cases which require the team to facilitate a person-centred approach with the Carer at the heart of the provision of robust ‘wraparound’ connections to include a range of appropriate professional services to maintain family carers and those they are caring for in the community.

We provide a tailored approach to an ‘all age’ range of individuals, group support and advice, which has developed community outreach work. The team provide one-to-one support, family support including a multiagency approach, support groups and respite activities in order for family carers to live well and feel supported.

We are committed to providing the best possible support for Unpaid Family Carers across Telford and Wrekin, TWCVS relish welcoming our new Senior Manager who will be adaptable and keen to progress improvements within the service whilst maintaining the core delivery.

Further information on our service can be found at www.telfordcarers.org.uk

Job Purpose:

• To develop, co-ordinate and to manage the All Aged Carers Centre.
• To support the service to identify unmet need, set priorities and contribute to the local carers strategy.
• To ensure effective communication with the dedicated Carers Commissioner.
• Ensure appropriate and proportional representation of carers of all ages to participate in having their voices heard.
• Ensure the service supports carers in a person-centred way to remain safe within the community.
• To support and supervise the staff team and oversee the supervision of volunteers.

Main Duties and Responsibilities:

Staffing Responsibilities

• Lead and inspire a team of Carers Centre staff members (currently 11) and volunteers.
• Recruitment, Induction, Supervision and Annual Appraisal of staff members in line with CVS procedures. Staff and volunteers must have appropriate training. Ensuring all Staff and Volunteers are confident in their role and undertake with pride.
• Development of, and participation in, team meetings on a regular and frequent basis.

Information and Reporting Requirements

• To maintain records which provide statistical information for monitoring and evaluating the service.
• To produce statistical information on service usage, evaluating this and feeding back to key stakeholders.
• Overseeing the service with a critical eye to develop and progress delivery to meet the needs of Carers- Adult and Children
• To provide regular team reports on the work of the service for CVS Senior Management team and external funders.
• Participate in budget setting, financial control and management in line with CVS financial requirements.
• Participation in CVS and Carers Centre Service marketing activities to ensure that partner organisations, service users and potential users are aware of the services offered by the team and by CVS.

Practice Based Requirements

• To encourage partnership working between voluntary and statutory agencies.
• To develop the service to ensure equitable access for all.
• To maintain and develop a range of information resources for carers.
• To work with voluntary and statutory agencies to improve the level and range of support available to carers.
• To network with local, regional and national agencies to develop collaborative working practice and links. This may include the design and delivery of informative talks and presentations.
• Responsibility for the maintenance of the Carers Centre Service website, Facebook and Social Media platforms of communication.
• To provide information as and when required to ensure continued sustainability of the service alongside Senior Managers within the organisation.
• To identify possible additional funding opportunities and to prepare and produce funding bids.
• To complete tender documents and competitively bid for funding.

It is expected that the Senior Manager will carry out other reasonable duties from time to time as appropriate.

The Carers Centre Service operates a friendly, informal team. However, we aim to maintain the highest standards of service and efficiency. Support, supervision and training, where necessary, will be provided.

Qualifications / Experience

Possession of a Degree, or evidence of ability to study at degree level.

Knowledge of the Care Act 2014

Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics along with good keyboard skills and the ability to use Microsoft Office applications, i.e. Word, Excel, Outlook, Internet Explorer and an understanding or knowledge of Access. Evidence of further education or training that would support your application.

Telford and Wrekin CVS operates a friendly, informal team. However, we aim to maintain the highest standards of service and efficiency. Experience of working in a small team in a busy office environment would, therefore, be an advantage.

Hours of Work: Normal office hours are Monday to Friday 9.00 am – 5.00 pm. “Out of Hours” work and a flexible working pattern will be necessary. Time off in lieu can be arranged (overtime is not paid).

Place of Work: Suite 12 & 15, Hazledine House, Central Square, Telford Centre, Telford, Shropshire, TF3 4JL

You will be required to work at any of our premises from time to time, as well as out in the community.

Further Information:

The postholder may be required to undertake an Enhanced Disclosure and Barring Service check.

Where the post holder will work in contact with vulnerable adults & children, Telford and Wrekin CVS is entitled to ask exempted questions under the provisions of the Rehabilitation of Offenders Act 1974 Exemptions Order 1975 and will require an Enhanced Disclosure from the Disclosure and Barring Service before any appointment can be confirmed. Telford and Wrekin CVS complies completely with the DBS Code of Practice; a copy of the code is available on request. Any criminal record shown on a disclosure will not necessarily be a bar to employment, any matter revealed will be discussed with the applicant before any offer of employment is withdrawn. Our Recruitment of Ex-Offenders Policy is available on request. Information obtained from the DBS will not be used unfairly.

The post holder will be required to complete a questionnaire to assess any health and safety workplace needs through the Local Authority’s Occupational Health Service.