Community Alarms Officer

We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer x 1 post (35 hours).

We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.

You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic.

You will be required to plan the diary to ensure all assessments are completed as scheduled.

To undertake the installation, demonstration, and programming of a range of alarm and telecare equipment.

To operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.

To identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.

To provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, customers, and contractors, and taking the necessary action to conclude the query.

To receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate.

Provide out-of hours answering and filtering services for the authorities repairs and other services, deciding priority, and communicating and liaise with trades operatives, contractors, and standby supervisors where appropriate.

To undertake safety checks on the vehicle used in the course of these duties.

To provide emergency first aid, and to lift and handle as required

You must hold Literacy Level 2 qualification as a minimum or equivalent.

Please note that previous applicants need not apply.

Hours

35 per week.

Working Pattern

a rota pattern consisting of 07:00 to 19:10 hours and 19:00 to 07:10 hours over a 6-week rota pattern.

Salary 

Band D + 17% shift allowance

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application, please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process, and our offer to you, please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return it to: Hrresourcing_applications@sandwell.gov.uk