Contact Centre Support Officer

Location
Independent Living Team, Enquiry, Oldbury, B69 9EL
Salary
Band C, SCP 14-19 (£16,781 - £18,746 per annum) (£8.70 - £9.72 per hour)
Posted
11 Aug 2017
Closes
27 Aug 2017
Job Ref
SAND000002715
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Summary

The role of Contact Centre Support Officer is to act as the first point of contact for Adult Social Care enquiries and provide excellent customer service. The ideal candidate will be expected to process correspondence, assessments and applications received and sent and will also be required to book appointments for officers for telephone or face to face visits in line with agreed procedures. Duties for this role will also include resolving queries through the provision of advice and information and signposting customers to other agencies who can meet their needs.

Hours

37 hours per week

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

 

Supporting documents
Personnel Specification
Job Description
Information for Job Applicants

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