About The Role
Job Title: QA Manager (Children & Young People)
Contract: Permanent 
Location: Plough Lane, Hereford
Hours: 37 per week
Salary: HC10 - (£43,421 - £47,420) per annum 
Closing date: 25/09/2024

Alternative Job Titles
Quality Assurance Specialist
Quality Control Coordinator
Compliance and Standards Officer
Quality Systems Analyst

The role
We are seeking a dedicated Quality Assurance Manager to join our Commissioning Service. In this role, you will play a pivotal part in ensuring the highest standards of quality across commissioned services within the children and young people’s care market. Leading a small team, you will provide the Directorate with assurance that the care and support services children and young people receive are of excellent quality, optimising the safety, wellbeing and quality of life of individuals and supporting them to achieve the outcomes that are important to them.
Our mission as a directorate is to “enable diverse, inclusive, vibrant, connected communities where people feel safe, keep well and look out for each other”. If you are passionate about commissioning and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity. Join us in shaping the future of Herefordshire Council and contributing to our mission of delivering outstanding public services.
What will you be doing?
As a Quality Assurance Manager, you will be responsible for ensuring a robust quality assurance function across commissioned providers and also contribute to the management of contract outcomes and key performance indicators through effective working with commissioning colleagues, feeding intelligence into all stages of the commissioning cycle. You will be expected to form excellent relationships with commissioned providers and will also work closely with other parts of the system, including key partners and regulatory bodies (OFSTED).

About You
As a Quality Assurance Manager you will be:
•Experienced in working within children's social care settings or health settings and/or local authority children’s services and/or experience working with care sector providers.
•Able to manage a high volume Quality Assurance portfolio.
Please contact Sally Wilson, Head of Care Commissioning for an informal discussion about this role on sally.wilson2@herefordshire.gov.uk.
We Offer
•A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
•Starting Salary of £43,421 - £47,420
•Pension Scheme Enrolment in the Local Government (LGPS)
•Career progression: clear pathways to progress
•Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum.
•Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
•Employee Assistance Programme: 24/7 access to support and counselling
•Payment of professional membership fees
Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire.
If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role Be sure to include reference to the job description and person specification! . If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!