Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.  The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving services that make a difference to the community that we serve.

NEW Lifeline and the CCTV Monitoring Centre Team are about to recruit a new Operator. 

Are you calm in a crisis? Would you take control in an emergency? Could you deal with urgent calls? Can you spot suspicious behaviour? 

 We will provide training to ensure you are able to:

• Answer emergency Lifeline calls, helping people to live their lives independently.
• Take calls in relation to various Councils’ emergency services and housing repairs when offices have closed.
• Proactively monitor CCTV within North Worcestershire and produce video evidence.

We are looking for bright, customer focused individuals, with a flair for problem solving. Who can:

• Assess visual and audible information,
• Respond to events quickly
• Prioritise workload.
• Demonstrate excellent computer skills.

Join our team and you will make a difference to the safety of our residents, including some of the most vulnerable people.  The position will be based within our 24-hour Monitoring Centre at Redditch Town Hall.  

34 hours per week.

The shift pattern for this post: 

Days 1 and 2 - 7am to 3pm

Days 3 and 4 - 3pm to 11pm

Days 5 and 6 - 11pm to 7am 

Day 7 - Finish at 7am 

Days 8, 9, and 10 - Rest days

If you’d like to work in a fast-paced, customer focussed environment, where no two days are the same, then this is the team for you!

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme 
• access to employee benefits platform.  Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next?

If you would like further information, remember to review the attached job description/person specification, see our Lifeline Leaflet,  and check out the Redditch Borough Council  website for more info on CCTV and NEW Lifeline. 

Please contact Donna Heath Monitoring Centre Team Leader by email if you have any questions at donna.heath@bromsgroveandredditch.gov.uk 

If this role interests you please select the 'Apply Now' button.

Closing date for the receipt of completed applications is Sunday 29 September 2024.

If you experience difficulties applying online then please contact HR Recruitment Team at recruitment@bromsgroveandredditch.gov.uk 

Attached documents
Monitoring Centre Job Description and Person Specification
NEW Lifeline Information Leaflet