Quality Assurance & Compliance Manager

Grade 5  £40,221 - £48,474  Consultation grade - subject to formal evaluation under the Pay Equity Review

Permanent, Full-time, 36.5 hours per week. The role is hybrid however the post holder would be required to work from Birmingham City Council buildings as business needs dictate. 

About us

Do you want to make a real difference for children, young people and families in Birmingham? Do you have a passion for collaborative strength based, relationship centred decision making and service design and provision? 

Outside of London, Birmingham is the UK’s most diverse city and has the largest number of young people in its city than any of its European counterparts. Birmingham is on a journey of significant change, ready to reset, reshape and restart. To do this well we recognise that we need to strengthen our permanent arrangements across fundamental functions by increasing internal expertise and capacity.

Birmingham’s Children and Families Directorate are recruiting a series of posts to expand the Strategy, Governance and Planning service. This is truly an exciting opportunity to showcase your skills, knowledge, and experience to facilitate meaningful change for the children, young people, and families of Birmingham. 

Our team ethos is centred on appreciation for individuality and individual contribution and expertise and the value of this to the team’s collective success and ability to sustain positive outcomes. We strive to ensure that our working environment is inclusive, supportive, and empowering. 

In the Children and Families Directorate we are looking for a bold and ambitious Quality Assurance and Compliance Manager to join our new and expanding team. We are working across a large, diverse city through an exciting, yet challenging time of transformation and improvement.  If you are looking for your next challenge and have the passion to secure the very best opportunities for children and young people, join our compassionate and dedicated team. 

About the role

As a key member of the Strategy, Governance and Planning team, you will support the delivery of quality assurance systems and monitoring tools to report on the quality of service provision in order to enable the Directorate to improve the quality of services provided to children, young people and families. Arrangements will need to empower the Directorate's ability to triangulate insight to effectively inform decision making and service design. You will ensure practice standards are embedded across a wide range of services within the Children and Families Directorate. You will design and implement arrangements to support staff to actively test outputs, raising the profile of quality assurance and compliance to ensure that it is integral to all that we do. We want to build quality assurance and compliance firmly into our ways of working and support staff to confidently engage with and role model robust quality assurance practice. 

About you 

You will have a proven track record and an aptitude to work with service development and operational support functions to lead quality assurance and compliance activity across a number of different service areas. You will have excellent listening skills with the ability to promote a positive image for the Directorate. Recognising quality and good service delivery to children, young people and families will be central to your thinking and way of working. 

Putting children, young people and families across Birmingham first at all times is at the heart of everything you do, you will operate within financial priorities to deliver value for money for the Council and our strategic partners while ensuring the best possible services and outcomes for children, young people and families. 

You will be an experienced, driven, creative and a passionate advocate for children and young people. You will work to instil a nurturing empathetic culture that values high-performance, and inclusivity, shaping and developing the skills of your team so that each and every person can get the most from their role, feeling encouraged to thrive

In return, we’ll match your commitment to us with opportunities to grow and develop your knowledge and experience as well as other rewarding career progression routes. We also offer competitive salaries and annual leave, membership of the local government pension scheme, and access to a variety of employee assistance programmes, to support the well-being of our workforce.

For any informal enquires please contact: Fayth Skeete (fayth.skeete@birmingham.gov.uk)

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. 

Please ensure that your supporting statement does not exceed 1500 words. We will only consider information that falls within the stipulated word limit.

We recognise and value the importance of a healthy work life balance and support flexible working arrangements. We believe that the success of the Directorate, relies on the strength of professional working relationships and our ability to facilitate engagement and participation. We actively promote the benefits of time in the office to connect with colleagues, collaborate on workstreams and remain connected to your team and our communities of partners across Birmingham. 

Therefore, whilst the role is hybrid, the post holder will be required to work from Birmingham City Council buildings as business needs dictate. 

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Closing date 2nd October 2024 at 23:59

Interviews for this post will take place in-person. Shortlisted candidates will be provided with further information.

Ref: BCC00002067

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

2067 - Quality Assurance and Compliance Manager Gr5 JDPS.docx