About us

Telford and Wrekin CVS is a charity in Telford. We are supportive, inclusive & rewarding and our goal is that we want to deliver professional services to our community that meet the changing needs of our beneficiaries. .

Our work environment includes:

• Work-from-home days
• Casual work attire
• Relaxed atmosphere
• Flexible working hours
• On-the-job training
• Safe work environment

About Telford Autism Hub (for children and young people aged 0-18 years)

The Autism pathway is made up of several organisations and functions working together to provide a co-ordinated service to Children and Young People with Autism, and their families in Telford & Wrekin.

The service provides independent information and support to parents/carers and children and young people pre-diagnosis (on the pathway awaiting assessment for Autism) or have received a diagnosis of autism. The Service provides children, young people and their parents and any other relevant partners, with the information and support necessary for families to have access to local support to enable them to receive the right help at the right time and to aspire to participate in their daily life.

Further information on our service can be found at About Children's Autism Hub | Telford Autism Hub

Job Purpose:

It is important that the postholder is able to exercise initiative, work conscientiously and respect the confidentiality of information relating to clients and staff. 

A sympathetic, calm and efficient manner is required when dealing with clients.

The Team Assistant must deal confidently with professional colleagues from Education, Health, Social Care and the voluntary and community sector.

• To support children and young people awaiting an assessment or with a diagnosis of  autism and their parents.
• To facilitate and develop links to statutory and voluntary agencies for the benefit of children, young people, their parents and our service.
• To support and deliver the day-to-day delivery of the service provision

Main Duties and Responsibilities:

• To promote the service and ensure it is accessible to people living in the Borough of Telford & Wrekin as follows:
• Provide service users with high quality, impartial and accessible information, advice and support that are appropriate to their needs, extend their knowledge and maximises their involvement in decision making.
• Staff and manage the referral line; acting as the initial point of contact which includes:
  • Obtaining client details and brief outline of concerns. And ensuring that any referrals meet the criteria of the service. 
  • Forwarding of referral information and related messages to the team. 
  • Inputting of referral information onto the database
• Signposting of clients to other agencies and providing basic information on support groups and organisations where appropriate.
• Using the database to organise mail shots, email distribution, facilitate the use of social media as an information platform.
• Collection and collation of statistics
• Carrying out evaluation exercises by post or telephone with clients and professional colleagues
• Production, including the printing of leaflets, posters, flyers, agendas, letters, questionnaires and forms.
• Development and maintenance of filing systems
• Participate in the organisation and attendance at information days, community events, family sessions, drop ins, workshops representing the project and wider CVS organisation. 
• Participation in staff engagement/training sessions
• Make room bookings.
• To carry out other duties from time to time as appropriate.

The service operates a friendly, informal team.  However, we aim to maintain the highest standards of service and efficiency.  Experience of working in a small team in a busy office environment would, therefore, be an advantage.

Support, supervision and training, where necessary, will be provided.

Qualifications / Experience

Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics along with good keyboard skills and the ability to use Microsoft Office applications, i.e. Word, Excel, Outlook, Internet Explorer and an understanding or knowledge of Access. Evidence of further education or training that would support your application.

Evidence of further education or training that would support your application.

Hours of Work: Normal office hours are Monday to Friday  9.00 am –   5.00 pm.  “Out of Hours” work and a flexible working   pattern will be necessary.

Time off in lieu can be arranged (overtime is not paid).

Place of Work:  

Suite 12 & 15, Hazledine House

Central Square

Telford Centre

Telford

Shropshire

TF3 4JL

You will be required to work at any of our premises from   time to time, as well as out in the community.

Further Information

The postholder may be required to undertake an Enhanced Disclosure and Barring Service check.

Where the post holder will work in contact with vulnerable adults & children, Telford and Wrekin CVS is entitled to ask exempted questions under the provisions of the Rehabilitation of Offenders Act 1974 Exemptions Order 1975 and will require an Enhanced Disclosure from the Disclosure and Barring Service before any appointment can be confirmed. Telford and Wrekin CVS complies completely with the DBS Code of Practice; a copy of the code is available on request. Any criminal record shown on a disclosure will not necessarily be a bar to employment, any matter revealed will be discussed with the applicant before any offer of employment is withdrawn. Our Recruitment of Ex-Offenders Policy is available on request. Information obtained from the DBS will not be used unfairly.

The post holder will be required to complete a questionnaire to assess any health and safety workplace needs through the Local Authority’s Occupational Health Service.