Licensing Technical Assistant
- Employer
- Solihull Metropolitan Borough Council
- Location
- The Core
- Salary
- £24,702 - £27,334 per annum. Incremental progression subject to performance.
- Closing date
- 13 Oct 2024
- Reference
- SOL/TP/183/736
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- Sector
- Local Councils
- Job Type
- Customer service
- Contract Type
- Full time permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
We have a fantastic opportunity for Licensing Technical Assistants. to join our busy Licensing Team in Safer Communities (Regulation and Enforcement).
Keeping people safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service across the full range of licensing regimes, including taxis, Licensing Act 2003, Gambling Act 2005, Animal licensing and street trading.
We're a busy team where no two days are the same. With a variety of tasks and working with customers from a range of different backgrounds, you will never be bored! You will provide advice and guidance, serving customers, supporting with visits, processing applications and gathering information whilst following a regulatory framework.
Join us on our digital journey, and you will support the ongoing implementation and development of a new ICT system as we look to enable greater levels of customer self-serve to achieve better outcomes for people and businesses.
You will have:
- 4 GCSEs grades A-C (4-9) (including Maths and English) or equivalent qualifications or the ability to demonstrate an equivalent level of numeracy and literacy skills.
- Effective verbal and written communication skills, able to respond appropriately to customers with different needs.
- Understand the importance of legislation that underpins the work of a regulatory service.
- A good working knowledge of ICT.
- The ability to balance competing demands and prioritise tasks, working to deadlines in a busy environment.
In return we offer you full training and support to fulfil the role requirements, as well as the opportunity to study for a Regulatory Compliance apprenticeship qualification.
We can also offer you:
- A friendly, supportive and inclusive working environment.
- A range of flexible working options, including some hybrid working, as appropriate
- Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year.
- A flexitime scheme with up to 24 days per year.
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
- Family and carer friendly policies.
- Access to the Local Government Pension Scheme.
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
If this sounds like the role for you, then please apply by clicking the link below. If you have a specific question or require further information regarding this post, please contact Anne Bettison, Licensing Team Leader on 07769 886442 or email abettison@solihull.gov.uk
Interviews will be held 22nd October 2024.
Please note we do not accept CVs for this role.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Attached documents
Job description and person specification
Company
We've implemented a new system from Monday 4th March which will improve your candidate experience! To access your candidate portal for our new system, head to https://solihull.wm-jobs.co.uk/members/
About Solihull Metropolitan Borough Council
Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.
It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.
Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.
We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.
Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.
The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.
Our people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.
Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.
Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer. This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.
Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment. Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.
We will offer you:
- A friendly, supportive and inclusive working environment;
- Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
- A range of flexible working options;
- Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
- A generous flexitime scheme (available for most roles);
- Access to the Local Government Pension Scheme;
- A wide range of learning and development opportunities;
- A range of family friendly policies;
- Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.
As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents. Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf
Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.
- Website
- http://www.solihull.gov.uk/
- Telephone
- 0121 704 6000
- Location
-
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom
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