Housing Services Officer

As a Housing Services Officer, you will be responsible for managing complex tenancy management interventions, leading multi-agency meetings, and conducting proactive home checks. Your role will involve providing a proactive patch-based housing management service, ensuring professional and timely interventions to resolve tenancy breaches, reducing risks to residents and council assets, and supporting the Council’s priorities.

You will be expected to:

• Manage complex tenancy management cases, including safeguarding, domestic abuse, and neighbour disputes.
• Lead and participate in multi-agency meetings and case conferences.
• Conduct proactive home checks to identify and resolve tenancy-related issues.
• Provide estate management services to mitigate hazards and improve community perceptions.
• Support tenants in accessing services that align with Council priorities.
• Detect and address tenancy fraud.
• Collaborate with internal and external services to resolve tenancy-related issues.
• Contribute to service improvement initiatives and performance monitoring.

You will be expected to demonstrate:  

• Strong customer focus, with the ability to build positive relationships and manage expectations.
• Experience in leading multi-agency responses and working collaboratively. Strong analytical and decision-making skills.
• Excellent communication and influencing abilities.
• Leadership skills to motivate and support colleagues.

Sandwell Metropolitan Borough Council is committed to delivering excellent services to our residents, tenants, service users, and communities. Our People Strategy 2024-2027 emphasizes the value of our staff and aims to ensure we have the workforce needed to achieve our Council Plan priorities. We are a resilient and ambitious council, focused on being ‘brilliant at the basics’ and working closely with our communities to solve complex challenges.

In housing management, we have established our strategic objectives to support our corporate ambitions, these are:

Communities Focused - Create Opportunities for our communities and neighbourhoods to thrive;

Service Excellence - Transformation of council services, so they are fit for the future, recognised as excellent and delivered by a highly effective, skilled and engaged workforce;

Making Sandwell Safer - Prevent and reduce the risk of harm to communities arising from crime, ASB and other neighbourhood hazards;

Affordable Housing Options - Provide access to quality affordable housing for those who need it most, whilst maintaining balanced, sustainable and thriving communities; and

Preventing homelessness and root causes, including poverty, social deprivation, mental health and substance misuse.

The Housing Services Officer plays a crucial role in aligning housing services with our corporate priorities. By fostering community engagement and delivering face to face patch-based services, the officer helps improve the quality of life for residents and supports the Council’s mission to deliver excellent services and achieve its goals.

You must hold Numeracy and Literacy Level 2 qualification or equivalent as a minimum.

The closing date for applications will be 15 October 2024

Please note that successful candidates will need to make themselves available for an interview which is expected to take place on: Thursday 24 October 2024.

For an informal discussion, please contact Rushpal Dhaliwal on 07974745430 or Email rushpal_dhaliwal@sandwell.gov.uk  

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

​