Neighbourhood Caretakers

Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review

Permanent

Working 36.50 hours per week

This is an exciting opportunity to be part of our Housing Management team, as part of our estate services team. You will be responsible for the inspection, maintenance and cleansing of estates, communal housing land and sites within the quadrant boundary.  You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer’s Customer Care Policy.

To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour.

You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs.

Your key role is to improve and maintain the ‘kerb appeal’ of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes.

Activity in tenants homes and gardens may on occasions be required for emergencies.

To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner.

To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary.

Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, accessways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager.

To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors.  

To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased residents’ responsibility for their surroundings and resident satisfaction.

The above summarises the scope of the work that will be required within each neighbourhood. However the volumes of each particular aspect of work may vary depending on local needs and priorities and the property types within the neighbourhoods.  Therefore, flexibility within the role and the working hours will be required to meet the needs of the particular neighbourhood.

You will be required to supervise staff (estate caretakers) and this will include managing performance, attendance, leave, health and safety. You will need a full driving license.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. 

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Closing date 14th October 2024 at 23.59.  

For any informal enquires please contact: Rachel.fulwell@birmingham.gov.uk

Ref: BCC2442

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

2442 - Neighbourhood Caretaker JDPS.docx