About The Role
Contract: Permanent 
Salary: HC04 £23,114 - £23,893
Hours: 37
Location: Blue School House 
Closing Date: 11/10/2024
 
A position is available for a dynamic focussed individual to join Herefordshire Council Parking support office department. This role is a full time 37 hour week position based at Blue School House Hereford.
The successful applicant will be required
 

• To assist in the provision of an efficient, effective and comprehensive operational and business support service within a busy team, covering all aspects of the service areas within Parking. This will include:

• To deal with queries from service users and advise on requirements for parking passes, dispensations, etc.
• To assist with the collection and processing of raw data.To input and record relevant information required onto a computerised system and to provide basic analyses and statistical information as required.

• To be responsible for receiving payments of cheques, cash and credit and debit payments via the Council’s financial system to ensure that all such monies are securely handled and deposited.
• To attend meetings when necessary in relation to any of the activities across the service area including evening meetings.

• Responsible for ensuring all projects under the control of the post-holder are completed on time, in budget and with the relevant controls relating to quality of service are in place.

• To issue, in accordance with the relevant policy, permits, dispensations or passes for vehicles and ensure that each is accounted for.
   
• To process files for blue badge misuse cases and assist in the creation of a prosecution file for consideration.
   
• To provide support in relation to Penalty Charge Notice correspondence as required.

 
Whilst training on bespoke back office systems will be provided the successful applicant should have a good working knowledge of Microsoft Office particularly Word and Excel.
 
Benefits of working for Herefordshire Council:

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
•Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
•Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
•Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.   
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.
Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: enquiries@hoopleresourcing.co.uk