Business Support Officer
Business Support Officer
£16,781 - £17,772 per annum
NJC Scale 3
2 year fixed term contract or secondment
37hrs per week
The Skills Service Delivery area provides support to adults and young people to improve their skills and gain employment. It consists of a number of teams working directly with customers to identify and address their barriers to progression and support them to achieve their education, employment or training goals.
The work of these teams is supported by the Business Support team in a number of ways. Support Officers are often the first point of contact for customers who want information on, or to register their interest in, a Community Learning course, want a Careers guidance appointment or wish to pay their course fees. Part of the role is to gather initial information from the caller and respond to, or refer their enquiry to the correct team
As a Support Officer you will also complete general and specific administrative tasks to ensure the smooth running of the service area. This can include data entry, processing timesheets, travel sheets, invoices, booking IT equipment in and out, placing orders for resources and having a critical overview of the working environment so the space can be used effectively and kept tidy
Learners on our Adult and Community Learning courses have to be registered for exams and tutors and co-ordinators require assistance to prepare and keep paperwork up to date for courses.
Customer service skills and organisational skills are key in managing incoming day to day tasks, combined with clear communication with the rest of the team and regular review of priorities and workloads.
The area also generates much of its funding through external grants and contracts, and in order to secure this funding has to provide detailed data returns to the external funding organisations. This includes the Skills Funding Agency and the Department for Education. Accurate data entry skills and attention to detail are important factors in minimising errors to ensure data submissions are valid and eligible for funding
We aim to offer opportunities where possible for members of the community to gain valuable work experience in a busy office environment so you might be a mentor for an Apprentice or work experience student to form part of your individual professional development and develop new skills
This is a varied and interesting role and if you like a challenge and want to develop your skills in a busy and changing environment we’d love to hear from you.
For an informal chat about the role, please call Karen Harrison on 01952 382888
For further information on the role please click on the links below to view the job description and person specification.
Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.
We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.
Sorry but CVs will not be accepted.
Job Description and Person Specification