Private Rented Accommodation Officer 

Fixed Term contract for 12 months or upon return of the substantive post holder

37 hours per week - £29,269 - £33,024 per annum

Wychavon and Malvern Hills District Councils are committed to delivering excellent advice and support services to homeless people approaching the council for housing assistance.

The candidate we are looking to join our team would need to demonstrate their experience of delivering good quality housing advice and compliance services. They would be a key point of contact for customers and private landlords to deliver the Council’s statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017.

The ability to empathise with clients and engage with potentially vulnerable people is essential.

The role involves:

• To assist with the development, delivery and promotion of all aspects of the Housing Service which link with Private Sector Accommodation.
• To prevent homelessness and help meet housing need by assisting customers to access suitable, affordable privately rented   accommodation
• To support customers to sustain their privately rented tenancies 
• To ensure effective working relationships with partners to help facilitate this work 

About you 

To be considered for this role you will need: 

• To be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a similar role in a housing or customer service environment 
• Be a team player 
• Have good I.T. skills
• Be able to initiate creative solutions for service improvements
• To be able to prioritise a varied workload
• To be able to deal with difficult situations in a calm and caring manner
• Previous experience in a similar role
• A good level of numeracy and literacy skills
• A detailed knowledge of housing related legislation
• Excellent computer skills and good working knowledge of computer systems 

This post is subject to a Disclosure and Barring Service Check.

What we can offer 

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office based requirement with some agile working as part of the role.

To discuss the post or for further information, please call Peter Stock, Principal Housing Officer, on 07929 714803

Closing date: Sunday 13 October 2024

Interview date: Wednesday 23 October 2024

Attached documents
Job Description
Employee Benefits