Would you like to enable Customers in social care, to be able to have full choice and control over their support?

About the Team and the Role;

The Independent Team support all Customers with Direct Payments, to enable them to be in control of their personal budget.

We are currently looking for an individual to join our team as a payment’s coordinator, they work to ensure Customers receive their payments correctly and in a timely manner.

The Independent Living Team act as leaders for Direct Payments, promoting choice and control based on legislation. The team support the development of specialised knowledge and professional skills to empower customers to make informed choices.

The team act as the central point of contact and provide an effective interface with social care teams including children’s services, adult services, Direct Payment customers and external Direct Payment support services. Advising on and providing cross cutting complex information, guidance and support within this specialised area of Direct Payments

Key Requirements:

Good Communication skills
Good Telephone skills
Knowledge of finance systems

Working for Warwickshire – This is the difference you make 

Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? 

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.  

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:

Warwickshire Pension Fund homepage – Warwickshire Pension Fund'   

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.  

Click here to view the benefits at Warwickshire County Council. 

Additional Information 

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.  

To discuss the role please contact Jennifer Swain by emailing jennyswain@warwickshire.gov.uk

Closing date: 14^th October 2024.

Location of this role: Kings House/Shire Hall 

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. 

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more