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Business Support Lead (Administration Manager) - Youth Justice and Exploitation and Missing

Employer
Solihull Metropolitan Borough Council
Location
Bluebell / Chelmunds
Salary
£31,586 - £36,124 per annum
Closing date
1 Dec 2024
Reference
SOL/TP/182/864
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Job Details

Team: Youth Justice and Exploitation and Missing

Hours: 37 hours per week

Is it time for a change and a new challenge? Are you ready to make a real difference?

Solihull Children’s Social Care Business Support Team are looking to recruit an experienced, enthusiastic and adaptable Business Support Lead to manage a business support team who provide high quality, effective, timely and customer focussed administrative support.

As Business Support Lead for the Youth Justice and Exploitation & Missing team, you will be leading a friendly and committed team of Business Support Officers who work across several multi-disciplinary teams, supporting various stakeholders.  

Based in our modern offices at Elmwood Place, working alongside other Business Support Leads, you will oversee workload allocation, ensure compliance with deadlines and confidentiality expectations, and support the Business Support Manager as required.

This is an extremely rewarding position where your work and contribution will be really valued; you will contribute to making a difference to the children, young people and families of Solihull. 

To be considered for this opportunity, you will need to demonstrate:

  • A relevant Level 3 qualification (or equivalent) or the ability to demonstrate extended experience which enables you to carry out the full range of duties.
  • Experience of managing /supervising a team
  • Significant experience of working within administration including analysing and interpreting data
  • Ability to build strong working relationships with multiple stakeholders, managing their competing deadlines
  • A passion for delivering high quality customer service within Business Support services
  • Excellent verbal and written communication skills. 

In addition, we offer the opportunity to develop your experience and skills within a supportive, professional working environment with a range of excellent benefits to include:

  • Flexible working arrangements, working on a hybrid basis, whilst ensuring service needs are met. 
  • Family and carer friendly policies
  • Access to the local authority Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme

We also offer generous annual leave of 25 days a year plus bank holidays and the opportunity to buy a further 10 days leave. 

To apply, please click the link.

Your application should be in your own words and reflect your own personal experiences.

If you have a specific question or require further information regarding this post, please contact Kelly Hardman (Business Support Manager) on 07584 144216 or email kelly.hardman@solihull.gov.uk

Closing Date: 1 December 2024. 

Interviews will take place week commencing 9 December 2024.

Please note we are not accept CVs for this position.
 
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.
 
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Attached documents
Job Description & Person Specification

Company

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About Solihull Metropolitan Borough Council

Solihull

Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

The transition to Smarter Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy, Employee Carers Network and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
Website
Telephone
0121 704 6000
Location
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom

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