Business Support Manager

Grade 5 -  £40,221 - £48,474.  Consultation grade, subject to formal evaluation under the Pay Equity Review

Permanent, Full-time, 36.5 hours per week. 

Location: The role is hybrid, the post holder would be required to work from Birmingham City Council buildings as business needs dictate. 

Are you a dynamic leader with a passion for driving excellence in business support services? Do you thrive in a fast-paced, performance-driven environment? If so, we have an exciting opportunity for you to join our team as a Business Support Manager.

About the Role:

As a Business Support Manager, you will lead and manage a team to provide high quality business support activities to achieve service objectives. You will ensure effective relationships are built across key frontline and support services, resulting in a business support team that is responsive, efficient, and of a consistently high standard. You will take a lead role in the following areas:

• Administration: Manage business support activities such as Personal Assistant/Executive level support to senior leadership.
• Development of teams and individuals in the use of digital tools.
• Develop systems and processes to ensure efficient and effective governance is in place.
• High quality relationship management with a range of stakeholders, developing credible professional relationships and a strong reputation for excellence.

Key Responsibilities:

• Provide proactive leadership and management of a team to deliver high-quality, responsive, and efficient business support services.
• Act as an effective business partner, ensuring robust relationship management and flexibility to meet business needs and priorities.
• Promote clear direction and communication, strong workforce and succession planning, and active staff development.
• Manage allocated budgets effectively, ensuring compliance with Council requirements and minimizing risks.
• Ensure effective governance and compliance, providing advice and support for political governance and data protection laws.
• Lead a team to investigate and coordinate queries, compliments, and complaints, and identify proposals for service improvement.

About You:

• Educated to graduate degree level or equivalent experience in a management role.
• Demonstrable willingness to undertake continuous professional development.
• Experience in planning, managing, and monitoring resources, including recruiting, training, and developing staff.
• Proven ability to manage and implement service improvements and monitor progress against objectives.
• Strong knowledge of performance management principles and relevant legislation.
• Excellent communication skills, both oral and written, with the ability to build relationships with a wide variety of professionals.
• Proficient in using Microsoft Office standard packages and other relevant programs.

Why Join Us?

• Be part of a forward-thinking team dedicated to improving business support services.
• Opportunity to lead and develop a team, making a real impact on service delivery.
• Commitment to continuous professional development and career progression.

If you are ready to take on this exciting challenge and make a difference in our organization, we would love to hear from you!  For any informal enquires please contact: viki.sullivan@birmingham.gov.uk

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Interviews for this post will take place in-person. Shortlisted candidates will be provided with further information.

Closing Date 30th November 2024 @ 23.59

Ref: BCC002555

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

2555 - Business Support Manager JDPS.docx