Community Alarms Officer

We are looking for enthusiastic individuals who possesses a good working knowledge of the Community Alarm service including assessing and installing telecare equipment to individuals within their own homes.

You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.

You will be required to:

• Plan the diary to ensure all assessments are completed as scheduled. Undertake the installation, demonstration, and programming of a range of alarm and Telecare equipment.
• Operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
• Identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues e.g. emergency, medical, social, housing, telecare, and care.
• Provide a consistent, courteous and professional service offering information advice and support when dealing with customers, colleagues, councillors and contractors, taking necessary action to conclude the enquiry.
• Receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc. and action as appropriate.
• Provide an out of hours answering and filtering service for the Authorities’ repairs and other services, deciding priority order and communicating with trades operatives, contractors and standby supervisors where appropriate.
• Undertake safety checks on the vehicle used in the course of these duties.
• Provide emergency first aid and lifting and handling as required (training provided).  

Qualification requirement:

• Literacy Level 2 qualification as a minimum or equivalent.

Hours 

35 Hours per week

Please note previous applicants need not apply.

If you have any queries, or to discuss this role further, please contact Neil Harte:

neil_harte@sandwell.gov.uk.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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