Children's Services Business Support Officer: Safeguarding Finance and Payments Team

Pay NJC – Scale 4 

Full time – 37 hours 

£25,584 - £27,269 per annum

An exciting opportunity has arisen for two Business Support Officers within Children’s Services Safeguarding Finance and Payments Team. The post is full time, based at Darby House, Lawn Central, Telford with some home working.  If you would like to be part of a busy team helping to support the children and families of Telford and Wrekin, then this could be the position for you. 

Business Support Officers play a vital role in supporting front line teams and practitioners across Children’s Safeguarding and Family Support and our Education and Skills Services. The Business Support Service provides professional administrative support across the breadth of Childrens Services, and we aim to;

• Deliver an integrated and highly effective business support service
• Ensure children, young people and families are at the heart of everything we do
• Work together, share knowledge and support each other
• Innovate and improve
• Promote continuous personal and professional development

You will have good proficiency in the use of ICT systems (Microsoft applications, databases etc) and be confident dealing with a variety of multi-disciplinary professionals whilst working to deadlines in a highly demanding environment.  A full list of responsibilities is outlined within the job description; however, we are more focused on your drive, potential and aptitude for learning and provide comprehensive induction and training for the right candidate.

• A starting salary of £25,584 and annual pay increments within your grade
• Option to enrol in the Local Government Pension scheme with employer matched contributions
• 23 days paid annual leave per year (rising to 29 after 5 years service) + bank holidays + a concessionary day
• A range of flexible leave options to help you manage your work/life balance such as Maternity leave, Personal Leave, Timeout/career break, Paternity leave
• Flexible working – work from home or office as required and we’ll provide you with the kit needed to work remotely
• Staff discounts on a range of leisure products and services through our Staff Rewards programme  

 Working within a confidential environment you will have the ability to take a high standard of meeting minutes. You will have strong administrative and IT skills and the ability to collate and manage data. You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment. You will need to have the confidence and ability to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information. You should enjoy working as part of an effective team but also work independently to a high standard whilst working remotely.

Here at Telford and Wrekin Council, we have been judged to be outstanding overall in terms of effectiveness (the only Authority in the West Midlands with this judgement) for the second time! 

Here’s just some of the great things Ofsted had to say when they visited us in April 2024:

• Children and families in Telford and Wrekin continue to experience exceptional social work practice when they are in care and as care leavers.
• Participation is a real strength and children’s and families’ involvement is threaded throughout service developments.
• Social workers know their children well and have developed effective relationships with parents.
• The virtual school is a significant strength in Telford and Wrekin.
• Care leavers benefit from an extremely comprehensive and generous local offer.
• Corporate parenting is a strength in Telford and Wrekin.
• The stability of the experienced workforce creates the perfect environment to benefit children and care leavers. As a result, social workers maintain relationships with children who know them over many years, which contributes to children’s feeling of belonging.
• Staff enjoy working in an environment where senior leaders are visible, and they feel valued.

There has never been a more exciting time to join our service after the recent publication of our Ofsted Inspection!

If you think you can meet the challenge and would like to find out more about this role, please see our recruitment web pages or contact us by emailing csrecruitment@telford.gov.uk.gov.uk or by calling 0773 142 637.

Please click on the links below to view the job description and person specification.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

A CV template is available if you do not already have a CV.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Attached documents
Job description