Senior Housing & Welfare Officer - Ref: RT06024
Salary: G10: £43,693 to £48,710 per annum
Contract: Permanent
Working pattern: 37 hours a week 5 days a week

Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where you can use your expertise to support front-line staff and drive service excellence? If so, this may be the perfect opportunity for you!

Main Purpose:

As a Senior Housing and Welfare Officer, you will play a vital role in helping front-line staff support residents, monitoring service performance, and driving continuous improvement within our organisation. Your specialised knowledge in Parts 6 and 7 of the Housing Act 1996 will be crucial for providing complex technical advice to staff and ensuring residents facing homelessness receive the help they need. Your expertise in housing management, income maximisation, and money management will also be highly valuable.

Key Responsibilities:

• Empower Front-Line Staff: Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
• Monitor and Improve Services: Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement improvements.
• Support Training and Development: Identify training needs, design and deliver training programs, and support staff development.
• Complex Casework: Take responsibility for complex casework, completing reports, reviews, and attending multi-agency meetings.
  

About You:

• Experienced: You have a deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
• Passionate: You are dedicated to helping customers and ensuring they receive the support they need, especially those facing homelessness.
• Analytical: You can use data to drive decision-making and improve service delivery.
• Collaborative: You excel at working with others, both within your team and across the organisation.
  

What We Can Offer:

• Professional Development: Opportunities for continuous professional development, including training programs and support for further qualifications.
• Supportive Environment: A supportive and inclusive working environment where your contributions are valued.

If you believe your expertise and passion can drive meaningful change and you're ready to take on a exciting and challenging role, we want to hear from you! Join us in creating a lasting impact and fostering a supportive environment for both our staff and residents.

The post will require hybrid working.

Our team’s core hours are as follows:

• Monday to Thursday 8.45am to 5.15pm

• Friday 8.45am to 4.45pm

• Work outside core hours will be inevitable from time to time.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

Closing date: Tuesday 3rd December 2024.

Shortlisting for the Senior Housing and Welfare post will take place in mid-December 2024. Interviews will be scheduled for January 2025.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.