Customer & Digital Services

Benefits & Customer Services

FTC/ Secondment until 01/11/2026

We are looking for a motivated and enthusiastic individual to join the Benefits team.

You will be assessing claims for Housing Benefit and Council Tax Reduction and whilst experience would be desirable, we are willing to accept applications from candidates with a willingness to learn and understand the complex rules which govern the schemes.

Experience of Benefits would be desirable but full training will be given to the successful applicant.

Essential qualities for the position are excellent communication skills and a willingness to undertake a variety of tasks including examining Benefit claim forms and documents and corresponding with official bodies.

Applicants must have a minimum of 4 GCSE / O level passes (Grade A – C) including English language and Mathematics or equivalent and good computer skills.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to Basic DBS disclosure.

The intention is for the postholder to work from home. However, office and hybrid working is also available. Whilst home working is offered for this role, it is a requirement that the successful candidate be available to attend meetings at our offices within Warwick District when required.  Any costs for travel from home to the office will be met by the successful candidate.

If you have any questions or wish to have an informal discussion, please contact Mr Martin Selman by email at martin.selman@warwickdc.gov.uk

Closing date: 01/12/2024

Interview date/s: 10/12/2024

To apply for this vacancy please click on the 'Apply' button.

It is important that you fully complete all sections of the application form. Only information contained in the application form will be used for shortlisting. Please do not attach CVs as these will not be considered.
Council Employee Benefits

Guidance notes for job applications

Recruitment guidance for disabled applicants

Recruitment guidance for ex-offenders

Equality - what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying. 

If you are unable to apply using the 'Apply' button, please contact HR Support on vacancies@warwickdc.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.  

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.  To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk  and we will make every effort to meet your specific requirements. 

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