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Awards Assessor

Employer
Solihull Metropolitan Borough Council
Location
Solihull
Salary
£25,584 - £28,624 pro rata per annum. Incremental progression is subject to performance
Closing date
8 Dec 2024
Reference
SOL/TP/180/856
View more categoriesView less categories
Sector
Local Councils
Job Type
Revenues / Benefits
Contract Type
Part time permanent
Working Pattern
Part Time
Hours
Part-Time

Job Details

Part Time, 24 hours per week

We are looking for a highly organised Awards Assessor, who can work to their own initiative and follow policies and procedures with a high level of accuracy to join our friendly, supportive, Income and Awards team.

You will be responsible for assessing how much a customer will be required to pay towards the cost of their social care using the statutory care and support act guidance. You will experience a great sense of job satisfaction as you help people to get the right benefits and support in what can be a difficult stage in their life.   

You will support customers to understand their charges for care and provide information and guidance on charging rules and our local policies. A key part of this role will be to assist customer to interact with different departments on complex queries and to ensure they experience a seamless service.

You will need GCSE's Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.

We will provide individual training to support your transition to this area of work, undertaking the different types of financial assessments for adult social care charging.

Working closely with other teams within Income and Awards, you will also be able to develop your knowledge and expertise in a broad range of processes.

This role works on a hybrid basis and while the majority of your hours can be worked from home, you may be occasionally required to visit our offices in central Solihull to meet the needs of the service. We can be flexible about how you work your hours to fit around any caring responsibilities you may have, so long as work priorities are met.  

We also offer:

  • A range of flexible and agile working options including flexi leave up to 24 days per year 
  • Generous annual leave entitlements, and the opportunity to buy up to 10 days additional leave per year
  • Family and Carer friendly policies
  • Opportunities for training and development
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Access to the Local Government Pension Scheme
  • Employee benefits including a staff discount card

If you enjoy a high paced working environment and you have the experience and skills that we are looking for then we would love to hear from you.

If you have a specific question regarding this post, please contact Sarah Garrett, Financial Assessment Team Leader sarah.garrett@solihull.gov.uk

Interviews will be held on 12th December 2024. 

Closing date for redeployees – 27th November 2024

This post will require a DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents
Band C Awards Assessor - Adult Social Care JDPS Oct 24 (2).docx

Company

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About Solihull Metropolitan Borough Council

Solihull

Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

The transition to Smarter Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy, Employee Carers Network and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
Website
Telephone
0121 704 6000
Location
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom

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