Are you looking for a challenge, and a diverse range of work? Do you want to work in an innovative, positive, friendly team that shapes and develops the places we live and work in?

If so we want to hear from you.

 An exciting opportunity has arisen to join our highly innovative and motivated Development Management Team as a Technical Business Support Officer. Fundamental to our success you will deliver a varied range of planning and development management services. 

The successful applicant will benefit from the opportunity of flexible hybrid working arrangements, access to training opportunities for career development and flexi scheme. 

You will be a valued member of our team providing excellent business and customer support services across our department. Supporting services which include Ecology, Building Control, Built Heritage Conservation and Highways Development Management to deliver professional quality and innovative services to all of our customers.

You will be based in Telford - a destination of vibrant places and experiences where people love to live, work and play. Sitting in the heart of Shropshire, Telford is the gateway between the Midlands and Wales.  Rich in heritage and natural beauty, the borough has a vibrant town centre that’s currently expanding and a 450 acre town park with numerous leisure facilities;

As part of the Development Management team you will be play a part in the development and creation of creative and positive places for those who live and work in Telford, building a safe and sustainable environment for future generations to enjoy

 You will be expected to:

• Have a NVQ level 2 in Business Administration or equivalent qualifications.
•  Preferably have experience of working with Legislation, being able to understand and translate this to customers.
• Provide an essential front line service over the telephone, email and face to face dealing with often complex queries regarding Planning/Conservation and Building Control issues, and those provided by Development Management. Therefore, an efficient and friendly helpdesk service must be provided.  
• Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
• Have excellent communication skills: both oral and written, to be able to explain service policy and procedures and communicate decisions/requirements effectively to customers.

Interviews will be held on Tuesday 17th December 2024

For further information please contact Katie Wilde on 01952 384555 or email Katie.Wilde@telford.gov.uk.  

Please click on the links below to view the job description and person specification.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

 A CV template is available if you do not already have a CV.

 We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.

Attached documents
Job Description - Customer and Admin Support Officer