Business Applications Manager (Social Care Systems)

Saltisford Office Park, Ansell Way, Warwick,CV34 4UL
£40,580 - £45,989 Per Annum
08 Sep 2017
01 Oct 2017
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern

Warwickshire are at an exciting time in the transformation of Social Care. We have recently begun the final stage of the replacement of our core Case Management Systems which have a significant part to play in the future transformation of Social Care. Central to this is the Care Records Team who provides application support and development to front line teams as well as being a key enabler to transformation initiatives across the organisation.

The Role

37.0 Hours per Week

We are therefore looking for an extremely Customer focused Business Systems Applications Manager to lead the Care Records Team who deliver customer facing system support and development. Key areas of responsibility will be to:

• Build relationships across the organisation and act as an advisor to key stakeholders
• Align business goals with applications road maps and priorities
• Acting as a point of contact to facilitate effective communication and mutual understanding between business associates and technical colleagues
• Agree on acceptable SLA’s with the business stakeholders, monitoring and reporting on those service levels, and escalating when service levels are not met
• Manage a small team of application administrators, support analysts and developers to provide support for case recording business application systems
• Develop and embed appropriate support process and governance
• Manage and liaise with external systems providers

Key Requirements

The ideal candidate will have significant experience of supporting business applications in a customer facing setting, a good understanding of the development life cycle and ITIL. An understanding of Social Care is desirable but not essential. 

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: 

Marcus Herron:
Tel: 01926 745 106

Closing Date: 29 September 2017

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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