Business Support Officer - Education Services
- Employer
- Solihull Metropolitan Borough Council
- Location
- Council House
- Salary
- £25,992 - £28,624 per annum
- Closing date
- 12 Jan 2025
- Reference
- SOL/TP/179/975
View more categoriesView less categories
- Sector
- Local Councils
- Job Type
- Social Care – Children
- Contract Type
- Full time permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Business Support Officer – Education Business Support Team
Solihull’s Education Business Support Team are looking to recruit an enthusiastic and motivated Business Support Officer to join our friendly Team.
The Education Business Support Team consists of around 30 staff who provide Business Support for a range of services for the Inclusion and Access Division. All of our team, whatever their role, share one purpose, supporting the provision of the best possible education for all children and young people in Solihull.
This role will be supporting the Educational, Health and Care Plan (EHCP) Service. The EHCP Service is a dedicated team that work specifically around the statutory assessment and review process.
Your duties will include:
- To provide a full administrative support to the service ensuring the provision of reception service.
- To act as a key contact for enquiries, building relationships with colleagues and other professionals to handle queries effectively and with sensitivity and discretion.
- Maintaining information systems, both computerised and manual, ensuring records are accurately kept.
- You will complete administrative tasks associated with the EHC assessment, Planning and Annual Review processes, as required in team guidance.
To be successful in this role you will need either 4 GCSEs including Maths and English at Grade A*-C or 4-9 (or equivalent) or the ability to demonstrate equivalent numeracy and literacy skills, or an NVQ Level 2 in Business Administration.
You will also have significant experience of office administration and taking minutes at meetings. You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment and will have experience of dealing with challenging situations.
An excellent communicator, you will have the confidence and ability to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information. You will enjoy working as part of an effective team but also work well independently to a high standard.
In return, we offer the opportunity to work in a motivational and supportive environment where your contribution will be really valued and your personal development actively supported. We also offer:
- Flexible working and agile working arrangements
- Generous annual leave entitlements with opportunity to buy up to 10-days additional leave per year
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme
Working on a hybrid basis; this role will involve a predominately office based period of induction, followed by a combination of home and office working, to meet business needs.
If you are someone with a passion for helping and supporting children in need we would like to hear from you.
To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact
Simon Palmer – Business Support Manager - simon.palmer@solihull.gov.uk
Dani Shovlin – EHCP Casework Hub Manager - danielle.shovlin@solihull.gov.uk
Closing date – 12th January 2025
Interviews will be held week commencing 20th January 2025
Please note we are not accepting CV’s for this position.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Attached documents
JDPS BSO EHCP December 2024.docx
Company
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About Solihull Metropolitan Borough Council
Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.
It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.
Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.
We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.
The transition to Smarter Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.
Our people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.
Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.
Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer. This recognises our commitment and action in support of employee wellbeing.
Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment. Our Carer’s Policy, Employee Carers Network and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.
We will offer you:
- A friendly, supportive and inclusive working environment;
- Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
- A range of flexible working options;
- Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
- A generous flexitime scheme (available for most roles);
- Access to the Local Government Pension Scheme;
- A wide range of learning and development opportunities;
- A range of family friendly policies;
- Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.
As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents. Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf
Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.
- Website
- http://www.solihull.gov.uk/
- Telephone
- 0121 704 6000
- Location
-
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom
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