Warwick District Council provides a full range of housing-related services.

We are a major landlord in our own right, letting and managing over 5,500 social and affordable rented properties, approximately 600 leasehold accounts and 1,800 garages

We maintain a housing register for those requiring social housing in the district and provide a service for those requiring housing solutions.

The Council also has an ambitious building program and in addition to our own new homes works with other social landlords and the planning department to ensure additional affordable housing is developed and built.

We are recruiting a Customer Involvement Officer to join our Customer Services Team to deliver positive outcomes for all our residents and leaseholders. We are looking for someone who is extremely passionate about delivering excellent customer service and ensuring that all customer views are integral in shaping and developing services.

The role supports the Customer service team leader to raise the profile of resident engagement across the Council and help build positive relationships with residents to embed a bold new strategy designed to put resident involvement and influence at the heart of our service.

Personal Specification:

• The ability to understand performance information and related data.
• Experience and understanding of Resident engagement.
• Excellent organisational and administrative skills and a good eye for detail.
• Respond objectively and positively to customer communication.
• Ability to challenge positively and bring a solution focus to address issues and improve service delivery.
• Confident using Microsoft Office and business specific applications.
• Confident in adapting new technology and systems.
• Excellent communication skills: with an ability to write in plain English engaging material for a diverse audiences on a range of platforms.

This job requires working predominantly from home using equipment provided by Warwick District Council though the successful candidate will also be required to attend the office for training and meetings. Applications for part time will be considered. Please see job description and person specification for further details.

The intention is for the post holder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

If you have any questions or wish to have an informal discussion, please contact Tracy Honey by email tracy.honey@warwickdc.gov.uk or telephone on 07394 402055

Closing date: 12/01/2025

Interview date: 16/01/2025

To apply for this vacancy please click on the 'Apply' button.

It is important that you fully complete all sections of this application. Only information contained in the application will be used for shortlisting.

Please do not attach CVs as these will not be considered

Council Employee Benefits

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Equality - what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.

If you are unable to apply using the 'Apply' button, please contact HR Support on vacancies@warwickdc.gov.uk including your contact details and any relevant screenshots.
 
 You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.  To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk  and we will make every effort to meet your specific requirements.