ICT Service Desk Advisor

This is an exciting opportunity working for ICT Frontline Services supporting customers.

We are looking for someone who has experience of providing ICT support in a fast-paced environment.

Good knowledge of Microsoft systems as well as a good understanding of an ICT Support Service and the importance of supporting the Customer at the highest possible level.

The postholder will:

• have a minimum of 5 GCSE (A-C or 9-4) including Maths and English
• be prepared to undertake professional and technical training when required which may lead to a qualification
• have experience of supporting Microsoft applications
• be customer focused
• be able to provide support utilising the Microsoft 365 Admin Centre
• have a good understanding of Active Directory, the way objects sync to Active Directory and
• be able to resolve issues
• understand a call centre environment, providing a high standard of customer care
• be providing technical support to Customers and colleagues
• be supporting customer queries and requirements, ensuring that the Customer(s) are kept up to date with progress
• understand business needs, priorities, and impact to Customer’s when they are experiencing issues.

If you have the desire and passion to help us achieve our mission of delivering high-level, Customer focussed, quality ICT services, then this role will be a great opportunity for you.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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