Homes for Ukraine Project Officer

37 hours per week, £30,559 to £34,314 per annum

Fixed term contract to 31/3/26 – Secondment opportunity

This is an exciting opportunity to play your part in supporting Ukrainian nationals and those who have given them a home, as part of our Homes for Ukraine team. 

You will be responsible for keeping Homes for Ukraine guest and sponsor records up to date. You will produce accurate data reports and will liaise with Worcestershire County Council and UK government departments.

You will develop and lead a range of projects to support Ukrainian guests including managing our guest resettlement support package and overseeing the welfare assessment process including the allocation of cases. 

You will also be the first point of contact for enquiries about the Homes for Ukraine Scheme and will provide appropriate support, information and advice to customers, colleagues and partner agencies.

We are looking for a well organised, motivated and adaptable person with proven customer and communication skills for this role. You must have good IT skills, enjoy working with people and data, have an eye for detail and the ability to deal with challenging issues with tact and sensitivity.

About you:

The successful candidate will have:

• A good level of numeracy and literacy skills
• Excellent communication skills with a strong customer focus
• Proven organisational and project management skills
• Experience in customer service, problem solving and handling difficult situations with sensitivity, diplomacy and tact
• An understanding of the importance of confidentiality and sensitivity when working with individuals and the ability to handle confidential information with discretion
• Good ICT skills and experience of managing databases including handling personal data and accurate record keeping
• Excellent analytical skills and the ability to handle and manage large quantities of data and information
• Previous experience in administration e.g. maintaining records, booking appointments, supporting meetings, report writing and preparing data reports
• A sound understanding of the importance of safeguarding children and adults’ procedures
• An understanding of the context of the Homes for Ukraine Scheme and experiences of guests from Ukraine
• Experience of working with people from diverse backgrounds and knowledge of equality and inclusion
• Experience of working with families or children and young people 
• Flexibility to work within different environments and the ability to adapt to changing priorities 
• A Driving licence would be preferable for this role

What we can offer:

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

To discuss the post or for further information, please call Sarah Hornsey on 07977 946748

Closing date: Sunday 19 January 2025

Interview date: Wednesday 29 January 2025

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents
Employee Benefits
Job Description