Registration Assistant

Shire Hall, Warwick, CV34 4RL
£16,491 - £17,419 per annum pro rata
13 Sep 2017
27 Sep 2017
Job Ref
Contract Type
Working Pattern
Part Time
Warwickshire County Council’s Registration Service is part of the Resources Group. We are committed to excellent customer service and are always looking for ways to improve the way we do things to meet the needs of the people of Warwickshire and beyond.


As well as registering births, deaths and stillbirths, taking notices of marriage and issuing copy certificates we conduct around 2,500 ceremonies a year across Warwickshire in 85 excellent venues approved by Warwickshire County Council.


We’re looking for Registration Assistants to join our team working on either an annualised hours contract or a zero hours contract.

The Role

22.2 Hours per Week

The role will be based  be on an annualised contract of 22.2 hours  each week, the role will is based on three fixed days of Monday,Thursday and Friday in the Warwick office.

As a Registration Assistant you’ll be responsible for Reception and administrative duties.  Acting as the first point of contact to our Service you will be responsible for providing an excellent customer service experience, meeting and greeting visitors; handling queries and dealing with difficult callers.  You will book appointments; answer calls; complete paperwork, produce copy certificates and cover the Reception.

Key Requirements

To be successful in this role you’ll need good administrative and customer service experience.  As you’ll be managing a variety of relationships it’s important you have good communication skills both verbal and written; have clear and neat handwriting with excellent attention to detail.  You will be used to working within a team as well as on your own initiative; be resilient, flexible and able to work with people and confidential information with tact and diplomacy. In addition it’s important you have good planning and organising skills, able to manage your time effectively and work under pressure.  Good IT skills, the ability to travel throughout the county and willing to attend relevant training courses are also required. 

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact

Diane Lampard on 07500993308,  

Sheena Jones on 07500993307 or

Closing Date: 25 September 2017


To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development. 

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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