About The Role
Position: Complaints Officer 
Salary: HC06 £27,269 - £31,067
Hours: 37
Contract: Fixed Term until 26.09.2025 
Location: Plough Lane, Hereford
Closing Date: 31/01/2024
 
We are currently recruiting a Complaints Officer. This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment. Full training for this role will be provided.
The Complaints Officer Role
This role will involve a variety of customer service tasks including:

• Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department.
• Respond quickly and effectively to customer queries.
• Dealing with answering both telephone calls and emails.
• Ad-hoc administrative tasks.
• Liaising with other departments across the organisation.

The Ideal Candidate for the Complaints Officer Role
To be considered for this role you must show excellent written and verbal communication skills. You should also be confident dealing with customer queries and being able to handle them in an efficient and professional manner. Attention to detail and being able to work on a computer is also key. Herefordshire Council really cares, so it is important that you also have that care factor.
Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.