Application Support Engineer - Oracle Cloud

Permanent

Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week.

Job Overview  

We have an excellent opportunity for an experienced Application Support Engineer to join our dynamic Applications team at Birmingham City Council. As an Application Support Engineer, you'll be responsible for the upkeep and support of various software applications and systems. You'll work closely with our technical teams and end-users to guarantee the smooth running of our products and offer effective solutions to customer issues promptly. 

The ideal candidate should be an attentive, user-centric, and self-driven individual capable of providing functional and technical support and guidance to end-users and internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment. 

 What we are about 

As an Application Support Engineer, you will have the dual responsibility of supporting the current application portfolio and collaborating with multi-disciplinary teams to implement advanced solutions that fulfil business requirements. 

Birmingham City Council highly regards teamwork, originality, and ongoing development. Our objective is to establish an environment that nurtures open dialogue and values each team member's distinct traits and outlooks. 

 What you will do  

• Provide functional and technical support for applications, including troubleshooting, issue resolution, support, and maintenance. 
• Collaborate with technical, product and delivery teams to support the efficient implementation of new solutions. 
• Identify and analyse application issues and provide solutions to customer issue and improve reliability. 
• Communicate with customers to provide updates on issues and resolutions. 
• Manage user access and application-level permissions. 
• Provide excellent problem-solving and analytical skills. 
• Utilise strong communication and interpersonal skills with the ability to build relationships with stakeholders. 
• Work effectively in a team environment, as well as independently. 

We will support you with  

• An environment that values curiosity, autonomy and working in the open  
• An engaged and supportive leadership with a clear vision  
• Training and development opportunities to help you progress and be the best you can be  
• An inclusive workplace committed to reflecting the public we serve  
• A benefit package designed to promote a great work life balance   
• Exposure to all digital and technology teams and services areas across the council 

About us 

This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership, and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow. 

We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver, and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day. 

We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness, and innovation. We take advantage of unparalleled access to data, doing things at scale and using technology creatively to re-imagine the way services are delivered and build the digital council of the future. 

You must upload a CV and Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV and Supporting Statement, your application will not be considered. 

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Fahad Zaman fahad.zaman@birmingham.gov.uk

BCC Ref: 2577

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification: A10352 Application Support Engineer Gr4 JDPS.pdf