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Applications Support Engineer

Employer
Birmingham City Council
Location
Birmingham
Closing date
27 Jan 2025
Reference
2697
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Job Details

Applications Support Engineer

Permanent

Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week.

We have an excellent opportunity for an experienced Application Support Engineer to join our dynamic Applications team at Birmingham City Council. As an Application Support Engineer, you'll be responsible for the upkeep and support of various software applications and systems. You'll work closely with our technical teams and end-users to guarantee the smooth running of our products and offer effective solutions to customer issues promptly. 

The ideal candidate should be an attentive, user-centric, and self-driven individual capable of providing functional and technical support and guidance to end-users and internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment. 

What we are about 

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking an experienced person to join one of our Application Support Teams.

The Role

We are looking for an individual with experience of both IT & Revenues and Benefits. The successful candidate will join a team supporting a variety of applications across Revenues & Benefits, Finance, Legal, and Democratic services.

Key Responsibilities

  • Technical Expertise: Hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
  • Application Support: Contribute to seamless support and operation of applications across multiple business areas.
  • Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business

About You

  • Experience: Experience in Revenues and Benefits.
  • Technical Skills: Strong IT skills, with hands-on experience in managing software applications.
  • Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

We will support you with  

  • An environment that values curiosity, autonomy and working in the open  
  • An engaged and supportive leadership with a clear vision  
  • Training and development opportunities to help you progress and be the best you can be  
  • An inclusive workplace committed to reflecting the public we serve  
  • A benefit package designed to promote a great work life balance   
  • Exposure to all digital and technology teams and services areas across the council 

For any informal enquires please contact: Parveen Ellahi parveen.ellahi@birmingham.gov.uk

You must upload a CV and Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV and Supporting Statement, your application will not be considered. 

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Interviews will take place in person. Shortlisted candidates will be provided with further information.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
 Birmingham
West Midlands
B2 2XU
United Kingdom
Apply on website
Send job
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