Senior Service Manager

Grade 6 - £50,788 - £62,801

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Permanent

Birmingham City Council Housing Directorate is a Social landlord committed to providing high-quality housing services to our tenants in our neighbourhoods. We are dedicated to improving the lives of our residents through the provision of excellent housing services in our neighbourhoods.

City Housing has just launched its new Housing Management structure that will see us developing even better relationships with our tenants by focusing on People, Place and Partnerships.

We are seeking experienced and dynamic Senior Housing Managers to join our team, to help drive and implement new ways of working across our stock profile of approximately 60000 homes.  This is such an exciting time to join our Housing Management service, as we embark on this large scale transformation journey . As a Senior Service Manager you will be instrumental in ensuring that the proposed service changes deliver real improvements for our customers. The successful candidate will be responsible for overseeing the delivery of housing management services within a locality of approximately 12,000 homes.  

 In this role you will be accountable for ensuring that services meet our legal and regulatory responsibilities, achieve key performance indicators, drive continuous improvement, deliver key strategic priorities and ensure effective collaboration across the organisation and externally with partners to achieve our aims and objectives.

You will need to have 

• Knowledge of Statutory and Regulatory requirements, relevant to housing management.
• A proven track record of delivering value for money, delivering cost reductions whilst improving service delivery.
• Demonstrable experience of successfully implementing change and efficiency programmes in the housing arena.
• Experience of developing strategies and policies.
• Proven leadership skills that get the best out of colleagues.
• Ability to work flexibly and collaboratively.
• Strong influencing, advocacy and negotiation skills.
• Self-awareness, empathy, respect and integrity.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

“Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information”

For any informal enquires please contact: Natalie.p.smith@birmingham.gov.uk

Ref: BCC2716

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

2716 - Area Senior Service Manager JDPS.pdf