This is an exciting opportunity to join a dynamic, friendly team which delivers practical support as an early intervention to families living in Warwickshire.  This is a highly rewarding role which requires one to one work with families on a helpline, and outreach work in the community.

Warwickshire County Council is a top performing two tier authority with a reputation for innovation and efficiency.  If you can match our ambition to drive Warwickshire County Council forward, we would like to hear from you.

About the team and role

Warwickshire Family Information Service (FIS) provides information guidance and signposting about a wide range of subjects for families and professionals working with families in Warwickshire.

As an integral part of the Early Support Service in Warwickshire we work closely with professionals both inside and outside the council to ensure families receive the information and support they need at the earliest possible opportunity.  This includes ensuring digital information is accurate and up to date via webpages and social media, managing a confidential helpline service and providing face to face support for families.

Whilst working as part our FIS Officer team, your week will be split between supporting families on our helpline and visiting community venues.  We would welcome candidates with an interest in offering outreach support to families in the Nuneaton and Bedworth area, although the office base is in Warwick.

Now is an exciting time to be a part of our team as Warwickshire has been chosen as one of the seven areas to deliver the Families First for Children Pathfinder Programme.  Join us to help shape and influence the future of children's social care together. Find out why we are good Ofsted. 

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about Warwickshire County Council’s Children and Families Service. 

Our Offer to you includes: 

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload. 
• Full reimbursement of Social Work England annual fee. 
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas  
• We also offer a Refer a Friend package if you're talking about a return to us with an ex colleague/friend.

Key skills and experience required

We are looking for an empathetic and professional candidate with excellent communication skills and a good knowledge of the information and support services available to families living in Warwickshire.  Due to the nature of the role, you will need to be flexible and adaptable with the ability to think on your feet. 

Click here to download our Why work for Us Brochure

For further information please see the Job Description and Person Specification below;

Family Information Service Officer

Working for Warwickshire – This is the difference you make: 

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!  

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.  

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.   

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.  

Click here to view the benefits at Warwickshire County Council. 

Additional Information Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974. 

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.  

We would welcome conversations with potential applicants to find out more about this role.  Please contact Alis Roberts via email (alisroberts@warwickshire.gov.uk) or on 01926 742274.

Closing date: 29^th January 2025

Interview date: 4^th February 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. 

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more