Sport Centre Operative

Start date: 1 February 2025

Hours per week: 13.5, All year round

Moseley School and Sixth Form
Springfield
Birmingham
B13 9UU
Telephone number: 0121 566 6441

Contact email: recruitment@moseley.bham.sch.uk

Contract type: Permanent  

We require a Sports Centre Operative with a professional outlook, to provide an effective, efficient and welcoming service for all clients using the facilities at Moseley School and Sixth Form Sport Centre. The role can be very fast paced at times and will require someone that can be effective in this environment. We also need someone who can ensure their working practices are in line with the Covid-19 guidance for running sports facilities.

The successful candidate will be capable of working within safe codes of conduct and implementing emergency requirements. You will need to hold a current valid emergency first aid certificate or be willing to gain this qualification. Experience of both handling cash and operating a computer-based management system, such as sports booker would be desirable. The successful post-holders will be willing to work flexibly and able to follow a 7-day shift system.

The Sport Centre Operative role will include;

• administration and general office-based activities
• taking Payments
• a variety of sporting equipment to be set up
• building security
• providing a high-quality service to all customers

Operational Hours:
Monday to Friday: 5.00pm to 10.15pm
Saturdays and Sundays: 8.45am to 5.15pm
All year round.
Flexibility with working pattern to ensure the centre is fully staffed. Additional hours available as overtime

Core Purpose of the role:

• to supervise all customers using the school’s sports facilities, ensuring the highest standards of customer service are maintained at all times
• ensure a safe and healthy environment is maintained for you, other staff and members of the public

Responsibilities:

• customer service & service provision
• uphold and promote customer service excellence
• in liaison with community sports facilities manager, deliver a range of programmes that meet the needs of the local community
• ensure that high levels of cleanliness are maintained at all times and facilities are always well presented
• ensure that the programme of activities meets the needs and aspirations of service users through the provision of a quality service
• participate in reception duties to ensure a professional and efficient service is consistently delivered
• support the planning, implementation and review of the service plan on an ongoing basis
• safely set up and take down equipment as outlined in the facility normal operating procedure and safe systems of work

Health & Safety:

• ensure that health & safety responsibilities are met to ensure the safety of all service users and statutory regulations/requirements are fulfilled
• ensure a safe and healthy environment is maintained for you, other staff and members of the public
• identify and report faults/damage to equipment or the building fabric as appropriate
• follow safe and correct practices with all equipment, both by you and service users, in compliance with relevant health and safety legislation and guidance
• undertake all work in a safe manner and be responsible for your own health, safety and well-being
• follow the normal operating procedure and emergency action plan at all times
• communication
• liaising with service users and external partners as required
• presenting a positive and professional image when conducting reception duties and whilst supporting all service users
• ensure effective communication with colleagues
• take a proactive approach when working with customers including greeting and assisting at the earliest opportunity

Other Responsibilities

• assist with on call duties as appropriate
• duties will be carried out during evenings and weekends, as required, as part of an agreed normal work patterns. Work patterns can be changed, with due notice, to satisfy the requirements of the service
• general administrative duties including reception duties and maintaining updated records
• to become a first aider and regularly attend staff training to keep skills up to date
• attend meetings as required
• participate in professional development opportunities, willingness to develop additional skills and expertise
• keep up to date with current educational developments and legislation affecting your area of responsibility
• contribute to school development through identified communication and consultation channels
• to respect the confidential nature of information relating to the school, students and customers
• be aware of and support difference and ensure equal opportunities for all
• contribute to the overall ethos/work/aims of the school
• treat customers, students, parents and colleagues fairly, equitably and with dignity and respect
• develop constructive relationships and communicate with other agencies/professionals
• be aware of safeguarding and promoting the welfare of children and to report any concerns in accordance with the school’s safeguarding policy
• to comply with the school’s Health and Safety policy and statutory requirements
• to undertake any other duties not detailed above commensurate with the level of the post.

We welcome visitors to the school. Please contact us if you would like to arrange a visit.

Please note that this role may close early is we receive sufficient applications before the closing date.

Interviews will take place on Monday 10 February 2025.

This post is covered by Part 7 of the Immigration Act (2016). Therefore the ability to speak fluent and spoken English is an essential requirement for this role.  

How to Apply

Please visit our school website recruitment page for further information regarding the role and details about our school.

We welcome visitors to the school. Please contact us if you would like to arrange a visit.

Please contact the Recruitment Team if you would like further information regarding this role or the school in general please email us on recruitment@moseley.bham.sch.uk

This school is committed to safeguarding and promoting the welfare of children and expect all staff and to share this commitment. The successful candidate will be subject to necessary pre-employment checks, including: an enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.  All applicants will be required to provide two suitable references. 

Applicants please note: This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment. Please use the contact details in the advert for information on actual employment conditions.

Rehabilitation of offenders: This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide.

An online search will also be carried out as part of due diligence on all short-listed candidates.