37 hours per week

We are looking for someone who cares about customers; whether you are speaking with them over the phone or face-to-face, you will want to help and give them a service that is second-to-none. If you think this is you, we would love to hear from you. In return, whilst working towards your Level 2 Customer Services Apprenticeship, you will receive a wealth of training, support, and knowledge of local authority services and front-facing customer service.

• This is a temporary 15 month placement within Telford & Wrekin Council.
• The training programme will give a broad understanding and knowledge about the large variety of services provided by the team, and enable the apprentice to gain a range of skills.
• The post-holder will report to the Customer Contact Centre Team Leader, meet with their line manager frequently, attend regular team meetings and receive ongoing support.

For further information on the role, see the Job Description and Person Specification.

To be eligible for an apprenticeship you need to:

• Be resident in England and have the right to work in the UK.
• Be aged 16 or over.
• Not be in full-time education or already undertaking other DfE-funded training that would be covered by the apprenticeship.
• Not already hold a qualification at the same level or above in the subject area of the apprenticeship qualification you will be undertaking.
• Be willing to work towards Maths and English at the appropriate level if not already achieved.

If you are interested in starting a career with the council, perhaps looking for your first job after leaving school or college, you will combine work with studying to work towards achieving nationally-recognised qualifications while gaining valuable skills and practical experience.

If you hold a degree, you are eligible for an apprenticeship at any level; however, it must provide you with substantive new skills and you must be able to evidence that the content of the training is materially-different from any prior qualification or apprenticeship.

The apprenticeship content will be tailored to suit the tasks you will be doing in your day-to-day work, and you will receive support and guidance in building a portfolio of evidence to demonstrate your competence in the workplace. 

For an informal discussion about this Apprenticeship, please contact Daniel Rushton (Daniel.Rushton@telford.gov.uk, 01952 382491).

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

We value our employees, and offer staff rewards and plenty of opportunities for personal development and career progression, including:

• Competitive rates of pay.
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme.
• Staff benefits and discounts including salary sacrifice schemes.
• Free on-site parking.
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day.
• Free access to our employee assistance programme and confidential counselling.
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

A CV template is available if you do not already have a CV.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.

Attached documents
Job Description and Person Specification