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Control Centre Supervisor

Employer
Rugby Borough Council
Location
Rugby, Warwickshire
Salary
£31,586 - £35,235
Closing date
23 Feb 2025
View more categoriesView less categories
Sector
Local Councils
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Job Details

Control Centre Supervisor

£31,586 - £35,235

6 month Fixed Term Contract

 

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

 

About the role

 

An opportunity has arisen for a Control Centre Supervisor to join our Control Centre Team for an initial six-month fixed term. This is an exciting time for the service as we continue our digitalisation project and look to work with new suppliers.  

 

Working alongside another Supervisor, the role will support our team members deliver the Lifeline service to Rugby residents. This is a hands-on supervisory position which will focus on ensuring rotas are covered, timesheets are completed and that our staff are fully trained and supported to deliver an excellent service for our customers. It will also offer the successful applicant service development opportunities.

 

About you

 

You will need to have experience in Housing or Control Centre / Lifeline service or similar and experience of dealing with the public both face to face and by telephone.

 

Strong IT skills are needed with an awareness of how IT can be used to improve efficiency and quality, and the ability to do basic statistical work.

 

A full driving license is also essential.

 

 

 

Benefits

 

  • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
  • Generous Local Government Pension Scheme
  • Hybrid working up to 60% 
  • Flexi time scheme
  • Annual leave purchase scheme
  • Subsidised parking
  • Structured Induction Program
  • Learning and Development opportunities including Future Leaders programmes
  • Payment of a professional subscription for approved professionals
  • Family Friendly Policies
  • Independent Support for your health & wellbeing
  • Generous compassionate leave
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more

Supporting Documents for Control Centre Supervisor

Company

Rugby’s one of the fastest growing boroughs in the country and at Rugby Borough Council, we have ambitious plans to drive growth and investment in the future.


With our world-renowned status as the birthplace of the game, Rugby shall soon become home to the World Rugby Hall of Fame under an exciting new partnership between Rugby Borough Council and World Rugby.


We recently opened a new leisure centre and a new crematorium, investments for our growing population – set to reach 130,000 in the next 15 years.


And with major housing, retail and employment developments both recently completed and in the pipeline, it’s an exciting time to live and work in Rugby.


Rugby Borough Council aims to recruit staff who share our ambition and vision – and in return, we’re committed to investing in your personal growth.


An equal opportunities employer, we offer flexible working hours and a wide range of training and development opportunities.
To find out more about Rugby Borough Council and our current vacancies, visit www.rugby.gov.uk
 

Company info
Website
Telephone
01788 533571
Location
Rugby Borough Council
Town Hall
Evreux Way
Rugby
West Midlands
CV21 2RR
GB

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