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Housing & Debt Outreach Caseworker

Employer
Citizens Advice Staffordshire South West
Location
Various locations within Stafford Borough and Cannock Chase Districts
Salary
up to £24,000 FTE (dependent on experience)
Closing date
17 Feb 2025
View more categoriesView less categories
Sector
Charities / Voluntary
Job Type
Community
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours
Hours
Full-Time

Job Details

Location:           

Based in Staffordshire South West working across various locations as required located within Stafford Borough and Cannock Chase Districts.  A blend of office, outreach and home working.

The Role

Reporting to the Head of Services, you will assist in the provision of Housing and Debt advice services to clients referred by Stafford Borough and Cannock Chase Council Housing Options team. You will be responsible for the delivery of high quality face-to-face and telephone advice by prearranged/emergency appointments working in our offices and at outreach locations within Stafford Borough Council and Cannock Chase Council.

 If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

You will:

 

● Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service

 

● Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently

 

● Experience of housing and debt advice work is essential

 

● Be willing to work from a variety of settings

 

● Experience of working with clients in an advice setting would be preferable

 

● Having knowledge and experience of project working in a target led environment would be an advantage.

 

● Have access to a vehicle and be willing to travel

 

● Have good technical skills

 

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

 

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to recruitment@citizensadvicessw.org.uk

Closing date: 12 noon 17th February 2025

Interviews: Date to be confirmed,

All interviews will be held face to face 

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.

 

Company

Citizens Advice Staffordshire South West is a registered charity. We have four offices, based in Cannock, Rugeley, Stafford and Stone - allowing easy access to your local service. Disabled access is available at all of our offices. We also have various outreach venues in the local area.

Our service provides free, confidential, impartial and independent advice. We value diversity, promote equality and challenge discrimination.

We offer face to face advice and advice by telephone on a range of issues including debt, benefits, housing, employment, family and relationship matters and consumer advice. We also have specialist advice services in debt, welfare benefits and housing.

Company info
Telephone
01785 283472
Location
17 Eastgate Street
Stafford
Staffordshire
ST16 2LZ
United Kingdom

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