Team Manager
- Employer
- Birmingham City Council
- Location
- Birmingham
- Closing date
- 18 Feb 2025
- Reference
- 2722
View more categoriesView less categories
- Sector
- Local Councils
- Job Type
- Administration / Clerical / Secretarial - inc PA
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Team Manager (Benefits)
Permanent
Grade 4 - £33,366 - £40,476
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
An exciting permanent opportunity has arisen for a motivated, outcome driven and dynamic person to join the Benefits Service as a Team Manager.
The post holder (applications from part time/Job sharers welcome) will assist the Processing Team Operations and Sector Manager in providing a high-quality service which ensures the Benefit Service meets its statutory and legal requirements.
The purpose of this post is to administer complex Housing Benefit and Local Council Tax Support assessment, ensuring a high standard of quality and accuracy of work. The role has arisen due to demand within the Benefits Service and will essentially support the high volume of applications, correspondence and enquiries coming into the department.
The Team Manager will ensure that all work undertaken is in accordance with law, regulations and guidelines and handled as promptly and efficiently as possible.
The role will require the ideal candidate/s to have worked within housing benefits and be confident in legislative matters within housing and council tax benefits.
You will also lead, manage, and further develop your team of Benefit Officers including carrying out 121’s, appraisals, work allocation, team meetings and manage performance and attendance to achieve Service Plan targets and outcomes. You will use your knowledge and experience to give general direction to all members of the team, promote and directly champion a culture where all staff are valued and feel part of a culture of openness and inclusivity.
You will ideally have experience in the following:
- A proactive and customer-focused approach to resolving queries.
- Some experience of using RBIS and DM360 document management system or similar.
- Handling complex housing benefit and council tax support issues
- Understand the impact that all assessments, accuracy and overpayments have on subsidy.
- Maintaining up to date knowledge and awareness of current legislation, policy and guidance relating to Council Tax, Housing Benefits and Local Council Tax Support.
- Ensuring that their team has a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the posts.
- Develop and implement new working methods and systems.
- Understand the importance of automation including the potential benefits and pitfalls associated with the increased use of automated processing.
- Initiate and change working practices to increase performance.
- Quickly assimilate and interpret complex legislation.
- Identify training needs and create training plans as part of the performance management scheme.
- Approach difficult matters such as capability and sickness in a firm but tactful manner
- Produce, collate, and analyse statistical information as required.
- Motivate, empower, and encourage a team to meet strategic and service objectives.
Your role will encompass day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement.
The successful person will be expected to make a valuable contribution to the effectiveness and continued improvement and success of the service by regularly contributing ideas, suggestions and feedback to the Team Manager and at appropriate meetings or workshops
For any informal enquires please contact: Winston Mckenzie on Winston.McKenzie@birmingham.gov.uk
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Job Description and Person Specification
Company
Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.
We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.
Information for applicants with a disability
We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).
If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.
The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
- A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
- An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
- A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
- A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
- A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.
We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.
For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies
- Website
- http://birmingham.gov.uk/
- Telephone
- 0121 675 7070
- Location
-
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom
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