Senior Property & Support Officer Reviews
- Employer
- Birmingham City Council
- Location
- Birmingham
- Closing date
- 6 Feb 2025
- Reference
- 2634
View more categoriesView less categories
- Sector
- Local Councils
- Job Type
- Higher / Further-education roles, Coaches, Business, Management and Professional
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Senior Property & Support Officer Reviews
Permanent
Grade 4 - £33,366 - £40,476
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Are you looking for a challenging role where you can make a difference?
Are you ready to make a meaningful impact within the social housing space during one of the most critical periods of Birmingham's future? Already Europe’s youngest major city, and one of the most diverse in the UK, we want nothing less than to be the best.
Birmingham City Council is the largest local authority social landlord in Europe, with a stock profile of just under 60,000 properties. The Housing Solutions Service is the front door for citizens at risk of homelessness and those in housing crisis. Presently, there are many external factors affecting homelessness and rough sleeping in our city, from legislative change to the rise in the cost of living, fuel poverty and the national housing crisis. These challenges mean that we have over 5,000 families living in temporary accommodation. Our overarching strategic priority is moving people on to secure accommodation and delivering a high-quality, safe and outcomes-focused temporary accommodation service.
We are looking for a candidate to join the Temporary Accommodation Reviews Team to ensure customer and legal satisfaction throughout the review process. The ideal candidate will provide customers with a seamless, customer-centric experience while managing relationships to foster a culture of trust and openness.
Key responsibilities include:
- Recording details of the reviews.
- Responding to inquiries from third-party advocates.
- Ensuring the organisation fulfils its legal obligations to conduct inquiries into requested reviews.
- Producing and maintaining electronic records.
- Complying with relevant health and safety codes of practice and data protection regulations.
- Promoting diversity, equality, and inclusion in all areas.
All accommodation suitability reviews must be carried out according to established processes and procedures, and within the required regulatory timeframes, in line with legislative requirements.
We are particularly keen to see applications from people who have experience or an awareness of the Housing Health and Safety Rating System (HHSRS). Experience in managing staff would also be an advantage and having good knowledge of relevant homelessness and Housing Legislation.
Key attributes for this role are:
Possess excellent people skills to build and maintain trust with vulnerable customers.
Ability to effectively manage difficult and demanding customer expectations.
Ability to accurately and effectively interpret and implement legislation and make informed statutory decisions.
Ability to interpret Health & Safety assessments and property inspection documentation.
For any informal enquires please contact: Manager name and email Lorraine Jeffrey lorraine.jeffrey@birmingham.gov.uk
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Ref: BCC2634
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Job Description and Person Specification
Company
Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.
We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.
Information for applicants with a disability
We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).
If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.
The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
- A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
- An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
- A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
- A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
- A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.
We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.
For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies
- Website
- http://birmingham.gov.uk/
- Telephone
- 0121 675 7070
- Location
-
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert