Job Role: Pye Green Community Centre Officer

Closing Date: 17^th March  2025 at 9am

Interview Date: 3^rd April 2025

Commencement: May 2025

Contract: Permanent

Salary: SCP 18  - £30,559.00  per annum pro rota (£15.84 per hour)

Hours : 22.5 hours per week–flexible hours are a requirement of this role in order to meet the needs of the community centre and will include ad hoc evening and weekend working

Pension: Staffordshire Local Government Pension Scheme

Annual Leave: 29 days per annum to include statutory bank holidays (pro-rata)

Location: Hednesford Town Council, Pye Green Community Centre, Bradbury Lane, Hednesford, Staffordshire, WS12 4EP

Responsible to: Chief Officer

Responsible for: No direct line management responsibilities

Overall Responsibilities

Pye Green Community Centre (PGCC) is a vibrant and busy community centre located in the heart of the community in Hednesford and offers a wide range of sessions, activities, groups and rooms for hire both during the daytime, evenings and weekends.  The PGCC Officer role is a wide and varied one and will play a pivotal role in developing, coordinating and supporting the daily operations of the Pye Green Community Centre

Responsibilities

Day to day responsibility and supervision for the cleaning, caretaking and waste management requirements of the community centre ensuring robust systems and cleaning and maintenance schedules are in place

Responsible for monitoring cleaning supplies and ensure that supplies are ordered on a minimum storge basis and are correctly labelled, stored and used

Responsible for implementing and ensuring compliance with health and safety and that all required and regulatory procedures are in place and vigorously followed

Responsible for developing a maintenance schedule and advising the Chief Officer when maintenance issues arise and for advising when maintenance visits are scheduled, contractual renewals for the community centre are due and for the seeking of any required quotes to inform the  actioning of these

Ensure that all maintenance and facilities issues and queries are dealt with efficiently and effectively and to act as the main point of contact and liaison for the Chief Officer, Caretaker, Facilities Officers, all external contractors and companies

Day to day management and development of the room hire bookings for the community centre including:

1. Ensuring that cover is in place and that all hirers and visitors are greeted and briefed and for ensuring rooms are set up and ready for use
2. Responding to room hire booking enquiries in a timely manner – via email, telephone and face to face
3. Processing room hire bookings via Scribe booking system ensuring terms and conditions, deposits, payments, receipts and calendar updates are accurately actioned and fulfilled
4. To work with the Chief Officer and licensee  to develop a new process for the  provision of the licensed bar at the community centre
5. Responsible for compiling the staffing rota cover for the opening and closing of the centre and to ensure that adequate cover is in place in the instances of annual leave, sickness etc., fulfilling any duty shifts when required
6. To be on call on a rota basis to deal with any issues, concerns regarding the community centre out of hours

Work with the Responsible Finance Officer to action return of deposits and  any hirer penalties so that any damages or beach of terms and conditions are dealt with swiftly and fairly

Support the Chief Officer in the promotion of the community centre and its events, meetings and activities

To keep promotion and publicity within the centre relevant, accurate and up to date

To actively seek to increase room hire bookings and revenue by a minimum of £2,000 within first 12 months of being in post and working with the Chief Officer to deliver strategies for any underutilised rooms

To work with the Responsible Finance Officer  to review hire rates and terms and conditions as and when required

To identify, develop and implement service improvements

To attend and to report to Full Council and/or PGCC Committee when required on matters relating to maintenance, bookings, issues etc.. for the community centre

In partnership with the Chief Officer to be responsible for the ongoing development of the Scribe booking system, raising any issues with Scribe, undertaking training offered by Scribe and to support and implement the move to the full on-line booking option and card payments within 12 months of coming into post

Any other duties as commensurate with the grade of the post  

Person Specification

• Able to work flexibly to meet the needs of the centre Experience in business or facilities management/coordination Understanding and experience of implementing H&S regulations IOSH or NEBOSH qualification desirable but not essential

Highly Organised Attention to detail

Ability to prioritise and manage multiple work requirements simultaneously

Problem Solver Self-motivated and able to work with minimum supervision

Ability to work to deadlines Experienced in providing excellent customer service

Excellent communication skills – both written and verbal

Supervisory experience

Remains calm under pressure

Team player Proficient in Microsoft packages – email, word, excel

Experience of Scribe or other CRM/booking  system an advantage but not essential

Experience of using social media platforms an advantage but not essential

Willingness to undertake training as and when required  

For further information please contact Chief Officer, Lindsey Smith on 01543 424872 or email admin@hednesford-tc.gov.uk

Completed application forms to be returned no later than 9am on 17^th March  2025. Please note that CVs are not accepted and a Hednesford Town Council application form must be completed and returned as below for your application to be considered

Completed application forms to be returned to Clerk@Hednesford-tc.gov.uk or to Hednesford Town Council, Pye Green Community Centre, Bradbury Lane, Hednesford, WS12 4EP