ICT Lead Officer Level 1

Sandwell Council has an exciting opportunity within its ICT department for a full-time, suitably qualified ICT engineer to work on the ICT Technology Modernisation Programme. 

The successful candidate will have 2 or more years of experience working within the field of ICT, strong communication skills, and the ability to work in a team to meet deadlines. 

The post holder will be required to work across the ICT Desktop and Adoption team, using Microsoft Endpoint Configuration Manager and Intune to create and support SMBC’s Windows 10 and 11 gold builds, Use Intune and Lenovo commercial tools to keep operating systems and drivers up to date, support other members of the team when experiencing hardware and software issues and assist with hardware rollouts and customer handovers when required.

The post holder must have a flexible approach and be willing to travel to different sites within the borough; own transport is preferred. 

Required Skills and Experience:

• Experience and technical knowledge of supporting Windows 10 and 11
• Knowledge and experience supporting laptop and desktop hardware. 
• Understanding of MECM, Active Directory, Intune and Microsoft Office 365 environments. 
• Experience of supporting a wide range of desktop applications within a corporate environment. 
• Exceptional all-round communication skills, written, oral, and presentation. 
• Excellent problem-solving skills and the ability to drive on-time delivery of tasks. 
• Experience of driver update systems and tools.

You must be educated to NVQ level 4 or equivalent or relevant experience.

The post holder must be willing to travel to different Council offices within the borough, e.g. to meet with project stakeholders and team members as required. (A flexible approach will be needed; Own transport preferred.)

The closing date for applications will be 21 March 2025 with interviews to follow, however we reserve the right to close this vacancy/advert as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and submit your application as soon as possible.

For an informal discussion, please contact Gavin Wills on Microsoft Teams or e-mail gavin_wills@sandwell.gov.uk.

Hours

37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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