Concierge Officer 

Salary: £24,633 - £26,560 (+ 10% Shift Allowance)

Hours: 37 hours per week 

Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays – shift pattern 6am – 2pm, 2pm – 10pm

Location: Wolverhampton 

Job Type: Permanent

Overview:

We have an exciting opportunity to join us in the role of Concierge Officer. 

Key Responsibilities: 

• Be responsible for ensuring customers live in a clean, safe and secure environment. 
• Provide a visible, welcoming and supportive presence to Customers.
• Contribute to organisational priorities, including the reporting of ASB and supporting internal and external partners on flatted estates.
• Support the monitoring and cleaning of communal areas.
• Conduct building and fire safety checks. 

About you:

• Can you demonstrate experience in delivering excellent customer service? 
• Are you able to work effectively as a team? 
• Do you have a positive work ethic? 

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. 

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Concierge Supervisor 

Closing date:  14 March 2025

Interview Date: 25 March 2025

Contact for an informal discussion / more information: 

Babar Ali – Senior Concierge Supervisor 

07815 987281

Attached documents
Concierge Officer - Nov 2024.pdf