An exciting opportunity has arisen to join our Customer Contact Centre. The team delivers customer service to our residents for over 16 different services across the Telford & Wrekin borough.

This role is 32 hours per week, working Monday to Friday from 8.45am to 4:00pm.

We are looking for an enthusiastic individual who has experience in a busy contact centre. You will be working as part of a team and dealing with a wide range of queries, so you need to be organised, have excellent communication skills, attention to detail and the ability to prioritise.

You will be a customer-focused, technical and motivated team player with a proven working knowledge of working in a contact centre or customer service background.

The opportunity to work from home will be considered. Full training will be provided to the successful applicant.

For an informal discussion about the role, please contact Daniel Rushton on 01952 382491 or email daniel.rushton@telford.gov.uk

For further information on the role, please click on the Job Description and Person Specification, which is available below.

Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

We value our employees, and offer staff rewards and plenty of opportunities for personal development and career progression, including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

A CV template is available if you do not already have a CV.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.

Attached documents
Job Description and Person Specification