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Senior Customer Advisor - Ref: RT10424

Employer
Walsall Council
Location
West Midlands
Salary
G7: £32,654 - £37,035
Closing date
24 Mar 2025
Reference
705
View more categoriesView less categories
Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Customer Experience Centre
Senior Customer Advisor - Ref: RT10424
G7: £32,654 - £37,035 per annum.

Hours: 37 hours per week

Term: Permanent

At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life.

To succeed, we must push the boundaries of customer service and added value -outstanding is the new standard and the new routine.

We now have an exciting opportunity for a Customer Team Leader to join our team, at the Customer Experience Centre (CXC).

The Senior Customer Advisor:
  • Will act as a first point of contact for customers enabling effective resolution of customer requests, particularly more complex requests, complaints or other type of difficult contact requiring escalation.
  • Support team leaders on operational issues, digital channel shift and continuous improvement to enable effective working within the Customer Experience Centre.

The CXC is the first line of contact to numerous Council Services that supply support for both our residents and businesses in Walsall and CXC is actively involved in promoting positive change across the council, for example shifts to the use of digital channels and to assist Walsall council to achieve/maintain compliance with accessibility regulations

Please note there is a requirement to support with our out of hours provision on a rota basis as a part of this role.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

Closing date for applications 24th March 2025.

Interviews will be held week commencing 31st March 2025.

Company

Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

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Living in Walsall

FROZENPart of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

 

Find out more about Living in Walsall.

Walsall Council is committed to Safer Recruitment.

MinerTo achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.  

 

 

 

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours.  Visit our web page to find out more about joining Walsall Council as a Children's Social Worker. 

Armed Forces Covenant

We are proud to support the Armed Forces Covenant. Walsall Council will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the job.

 

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Company info
Website
Telephone
01922 650000
Location
Civic Centre
Darwall Street
Walsall
West Midlands
WS1 1TP
United Kingdom

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