Notice Processing and Appeals Officer

Sandwell is a thriving and diverse borough in the heart of the West Midlands, committed to delivering high-quality services to our residents and businesses.

We are proud to have been shortlisted in the ‘Most Improved Council’ category at this year’s Local Government Chronicle (LGC) Awards, a testament to our ongoing commitment to excellence and transformation. This is an exciting time to join us as we continue to make significant improvements, enhance public services, and create a better future for our communities.

About the role

Sandwell Council is looking for a Notice Processing and Appeals Officer to join our dynamic parking team and contribute to our mission of excellence and integrity

We are seeking a detail-oriented and dedicated Notice Processing and Appeals Officer to join our team. The successful candidate will be responsible for managing the processing of notices and handling appeals with efficiency and accuracy. This role requires strong analytical skills, excellent communication abilities, and a commitment to upholding our standards. You would been offered mentorship and guidance from the team to excel at this role.

Essential:

• Dealing with customers, clients and partners and dealing with sensitive and confidential information.
• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the notice processing and appeals function.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Knowledge of Parking Enforcement, use of IT systems, Customer Service experience both written and verbal

Desired:

• Experience in parking industry.
• Experience in development and implementation of policies and procedures related to notice processing and appeals.
• Have experience of using Technical IT systems, including parking systems-Chipside, DVLA
• Ability to produce reports for cabinet reports, press, chief officers and FOI
• Process and review notices for compliance with relevant regulations
• Experience in notice processing, appeals, or a related administrative role.
• Knowledge of relevant laws and regulations is an advantage.

What We Offer

• Flexi working hours to support a healthy work-life balance.
• Access to attractive local government pension scheme
• Exclusive Employee Benefit Retail Discount
• Generous Annual leave entitlement

For an informal discussion, please contact Susan_Morris@sandwell.gov.uk, Highways Parking manager.

Take this opportunity to develop your career in public service, contribute to our award-nominated council, and help us maintain high standards of integrity and customer service.

Hours

37 hours per week, hybrid 2-3 days Office.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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