Hours:  15 hours per week. (We have two 15 hours per week vacancies & would consider a 30 hours per week contract for the right candidate).  

Period of employment: Fixed term contract until 30th October 2025 with the possibility of an extension 

For all of our roles, we are open to discussing the possibility of flexible working to include a mix of remote working, office working and out in the community, flexible start and finish times and days of the week. Please ask us about flexibility, and we will explore what’s possible for this role.

Job Purpose:

• Provide a single point of community-based solutions to people with adult social care needs;
• Increase the visibility of the voluntary and community sector to operational staff within multi agency settings;
• To work in a multiagency way across all TWCVS projects and Adult Social Care, Children & Families Services, Public Health, Midlands Partnership Foundation Trust, other VSCE teams,  stakeholders and partners.
• Provide information, advice and assisted access to services for members of the community;
• Support people to access digital platforms and technological aids for self-help and care;
• Providing an innovative and creative approach supporting people to live well closer to where they live;

Main Duties and Responsibilities:

Response to WiP First Point of Contact

• To ensure residents of Telford and Wrekin are responded to as part of our Wellbeing Independent Partnership (WiP) First Point of Contact.
• To provide information, advice and telephone helpline to support them.
• Respond to referred or self-referred potential family carers and assess if they are a family carer
• Work alongside internal and external colleagues to ensure a multiagency approach

Working in the Community

• Responding to members of the public with a range of solutions including those available in community settings to include members of the public/family carers at the Independent Living Centre;
• Engage, listen and build relationships with people of all ages, genders and backgrounds;
• Case working with adults evidencing outcomes
• Support and motivate individuals to develop solutions to the issues they care about to improve their health and wellbeing;

Monitoring & Evaluation

• Maintain accurate records of all work undertaken, providing regular reports;
• Pro-actively monitor and evaluate work;
• To regularly evaluate cases and customer satisfaction.

The successful applicant may from time to time be asked to carry out other duties within the organisation in line with the requirements of the CVS.

Telford & Wrekin CVS operates a friendly, informal team.  However, we aim to maintain the highest standards of service and efficiency.  Experience of working in a small team in a busy office environment would, therefore, be an advantage.

Support, supervision and training, where necessary, will be provided.

Qualifications / Experience

Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics. Developed keyboard skills and the ability to use Microsoft Office applications, i.e. Word, Excel, Outlook, Internet Explorer and an understanding or knowledge of Access are also essential.

A relevant professional qualification NVQ Level 3 Health and Social Care, or equivalent.

Evidence of further education or training that would support your application.

Hours of Work:                  

Normal office hours:

Monday – Thursday: 9.00 am - 5.00 pm

Friday: 9.00am – 4.30pm

 “Out of Hours” work may be necessary.                                                                                      

Time off in lieu can be arranged (overtime is not paid).

Place of Work:                   

12 & 15 Hazledine House,

Central Square,

Telford Centre,

Telford.

TF3 4JL

You will be required to work at any of our premises from time to time, as well as out in the community