Customer Support Analyst

Saltisford Office Park, Ansell Way, Warwick,CV34 4UL
£24,964 - £27,668
17 Oct 2017
01 Nov 2017
Job Ref
Contract Type
Working Pattern

The Care Systems Team support the users of the internal Care System within Warwickshire County Council 

The Role

The successful candidate will work with the Care Systems Team to deliver proactive and enabling support to users of People Group ICT Systems including the delivery of advanced system administration, user training, provision of clear guidance and improvements to ICT application(s) that embed practice in the business. 

37.0 Hours per Week

Key Requirements

Experience of working in a customer facing environment working to customer and service standards 
Experience of maintaining and administering ICT systems accurately 
Knowledge of business process re-engineering techniques and configuring systems to improve business processes  

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Imelda Cooke - 01926 743045

Closing Date: 30th October 2017

Interview Date: 10th November 2017

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

For updates on our latest recruitment news and vacancies follow us on 


We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description & Person Specification

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