Administration Officer - Apprentice
National Minimum Wage for age.
37.0 Hours per Week
We are looking to appoint an Administration Officer to provide clerical and administrative support to the Council’s Environmental Services Division and to assist in the delivery and future development of the service.
This interesting role with the Environmental Services Team involves being the first point of contact by phone and e-mail for the public and all other service users to deal with all enquiries and requests for services provided by the team.
Duties will include:
- Helping to coordinate electronic, telephone and postal correspondence from our customers.
- Ensuring effective resolution of customer complaints and escalating issues to the relevant Team leader/manager where appropriate.
- Collating and inputting service data onto spreadsheets and databases.
- Participating, assisting and recording of contract and stakeholder meetings and collating, inputting and organising data and contractual information.
- Providing all other general administrative support to the service.
We are seeking candidates with Level 2 in Business and Admin or equivalent or relevant work experience who are willing to progress and undertake a Level 3 in Business and Admin.
You must have:
- A good knowledge of current administrative practices.
- Experience of working in a customer focused environment
- Have a good knowledge of MS Office packages including Word, Outlook, Excel.
- Must be able to communicate clearly both verbally and in writing and be numerate.
- Ability to organise and prioritise workloads to meet conflicting demands.
- Ability to maintain confidentiality.
You will be fully supported through a Level 3 qualification.
Click on our microsite to see what our current apprentices say about being an apprentice at Solihull Council:
Please contact Tammy Rowley for an informal discussion on 0121 704 6565.
Please note we do not accept CVs.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.