Family Information Service Officer

Saltisford Office Park, Ansell Way, Warwick,CV34 4UL
£17,772 - £20,138 per annum
03 Apr 2018
22 Apr 2018
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Warwickshire Family Information Service (FIS) is a busy team that provides information and signposting support on a wide range of subjects to families and professionals working with families in Warwickshire. The role of FIS differs across the country; in Warwickshire we work very closely with professionals both within and outside the council to ensure families receive the information they need at the earliest possible opportunity to prevent escalation of need. This includes ensuring digital information is accurate and up to date via web pages and social media, and managing a confidential helpline service.

The Role

37.0 Hours per Week
Fixed term contract 2 years.

This is an exciting varied role. You will deal with telephone and e-mail enquiries on a wide range of subjects that families may need. This increasingly involves families who have contacted the MASH (Multi Agency Safeguarding Hub) and who are experiencing complex and emotional situations. There is an expectation to travel around Warwickshire representing FIS at events; and office based work including managing the database of ofsted registered childcare and developing the FIS social media presence in Warwickshire.

Key Requirements

We are looking for professional and enthusiastic people to help us achieve our drive to provide excellent customer service in everything we do. Due to the varied nature of the role you will need to learn new processes and take on new information quickly, be flexible and adaptable, and be able to travel effectively around the county to represent FIS. 

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Jo Rolls - Tel: 01926 742209 or email:

Closing Date: 20th of April 2018

Interview Date: 3rd May 2018

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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